Astrid Velez
Sierra Vista
Summary
Detail-oriented professional with experience in patient management and office organization. Skilled in medical record maintenance and insurance verification, contributing to efficient daily operations and enhanced patient satisfaction.
Overview
3
3
years of professional experience
Work History
Receptionist
1st Dental Care
Sierra Vista
01.2025 - Current
- Greeted patients warmly upon arrival at the dental office.
- Scheduled appointments using practice management software efficiently.
- Managed patient records and maintained confidentiality in all interactions.
- Answered phone calls promptly and directed inquiries to staff appropriately.
- Assisted patients with insurance verification and paperwork completion.
- Maintained a clean and organized reception area for a welcoming environment.
- Coordinated with dental staff to ensure smooth daily operations.
Cleaner
SKILLS Private Academy
Sierra Vista
05.2024 - 02.2025
- Cleaned classrooms and common areas to maintain a hygienic environment.
- Disposed of waste and recyclables following company guidelines.
- Operated cleaning equipment safely and efficiently.
- Stocked cleaning supplies to ensure availability
- Followed daily cleaning schedules to ensure all areas were addressed.
- Reported maintenance issues to management for prompt resolution.
Key Holder
Shoe Department Encore
Sierra Vista
11.2022 - 11.2024
- Assisted customers with product selection and provided exceptional service.
- Managed cash register operations and processed customer transactions accurately.
- Organized merchandise displays to enhance store presentation and appeal.
- Trained new employees on store policies and customer service techniques.
- Monitored inventory levels and restocked shelves as needed for sales support.
Education
Certificate - Dental Assistant
Cochise College
Sierra Vista, AZ05-2026
High School Diploma -
Buena High School
Sierra Vista, AZ05-2023
Skills
- Patient management
- Appointment scheduling
- Medical record maintenance
- Customer service
- Insurance verification
- Office organization
- Communication skills
- Inventory management
- Telephone skills
Timeline
Receptionist
1st Dental Care
01.2025 - Current
Cleaner
SKILLS Private Academy
05.2024 - 02.2025
Key Holder
Shoe Department Encore
11.2022 - 11.2024
Certificate - Dental Assistant
Cochise College
High School Diploma -
Buena High School