ASYAH URSERY
Glendale
Summary
Experienced fraud and risk professional prepared to tackle complex challenges. Equipped with skills in data analysis, risk assessment, and regulatory compliance. Strong focus on collaboration and delivering results. Dependable team player with adaptability to evolving demands.
Overview
14
14
years of professional experience
Work History
Fraud and Risk Analyst
American Express
01.2024 - Current
- Detected fraudulent activities by conducting thorough investigations and analyzing transactional data.
- Coordinated with law enforcement agencies when appropriate during investigations, helping to ensure the pursuit and apprehension of criminal actors.
- Developed and implemented machine learning algorithms to predict potential fraudulent behavior in realtime.
- Collaborated with cross-functional teams to develop comprehensive fraud prevention plans.
- Enhanced risk management strategies for increased company security and reduced financial losses.
- Conducted regular audits to identify areas of vulnerability and opportunities for improvement in fraud detection systems.
Quality Assurance Manager
TikTok
11.2020 - 11.2023
- Communicated quality control information to all relevant organizational departments, outside vendors and contractors.
- Updated standard operating procedures and quality assurance manuals.
- Oversaw workers including supervisors, inspectors and laboratory workers engaged in testing activities.
- Instructed staff in quality control and analytical procedures.
- Identified quality problems and areas for improvement and recommended solutions.
- Conducted regular audits to ensure adherence to established protocols, maintaining consistency across the organization.
- Trained team members on quality assurance principles, fostering a culture of accountability and high performance.
Insurance Specialist
Merchants Benefit Administration
06.2018 - 12.2019
- Obtained and provided information when claims were made on policy.
- Calculated premiums and established payment method.
- Attended meetings, seminars and programs to learn about new products and services, learn new skills and receive technical assistance in developing new accounts.
- Explained features, advantages and disadvantages of various policies to promote sale of insurance plans.
- Selected company by type of coverage requested by client to underwrite policy.
Front Desk Receptionist
Maximus
04.2017 - 03.2018
- Assisted with completion of forms or sign-in procedures.
- Documented and distributed messages to support timely communications.
- Answered multi-line phone system and promptly transferred calls.
- Welcomed on-site visitors and directed to appropriate personnel.
- Answered questions about company location and hours of operation.
- Established and maintained good communications with personnel and clientele.
Client Services Manager
Chase
09.2015 - 02.2017
- Provided direct service and support to individuals and clients, such as handling referral for child advocacy issues, conducting needs evaluation and resolving complaints.
- Evaluated work of staff and volunteers to ensure that programs were of appropriate quality and that resources were used effectively.
- Established and oversaw administrative procedures to meet objectives set by boards of directors and senior management.
- Defined problems, collected data, established facts and validated conclusions.
- Assisted with new hire orientation and employee training.
- Worked with coworkers to complete tasks.
Mortgage Specialist
Chase
06.2014 - 09.2015
- Computed payment schedules.
- Handled customer complaints and took appropriate action to resolve them.
- Worked with clients to identify financial goals and to find ways of reaching those goals.
- Explained to customers different types of loans and credit options that were available, as well as terms of those services.
- Matched individuals’ needs and eligibility with available financial aid programs to provide informed recommendations.
Customer Service Representative
Verizon
01.2012 - 05.2014
- Addressed customers courteously using suitable methods and problem-solving skills.
- Maintained logs and documentation to detail key information regarding incoming and outgoing calls.
- Provided account information to customers and explained bill service policies and customer rights.
- Delivered personalized customer service relating to questions and promptly resolved basic problems on customer accounts.
- Remained open to feedback from supervisor and peers to build and improve skills set.
- Greeted customers by name and displayed respectful attitude, helping develop rapport with customer base and build lasting relationships.
Sales Associate
Lane Bryant
05.2011 - 06.2012
- Engaged with guests to understand and anticipate customer service needs.
- Performed cleaning tasks, keeping store neat and organized.
- Used product knowledge for handling objections.
- Operated cash register and POS to process sales transactions and handle payments.
Education
Associates Degree - Business Administration
Glendale Community College
Glendale, Az05.2014
Skills
- Dependable
- Conflict Resolution
- Team Leadership
- Active Listening
- Microsoft Office/excel
- Verbal and Written Communication
- Trend Analysis
- Cause and Effect Analysis
- Data Analysis
- Anti-money laundering
- Cybersecurity
Timeline
Fraud and Risk Analyst
American Express
01.2024 - Current
Quality Assurance Manager
TikTok
11.2020 - 11.2023
Insurance Specialist
Merchants Benefit Administration
06.2018 - 12.2019
Front Desk Receptionist
Maximus
04.2017 - 03.2018
Client Services Manager
Chase
09.2015 - 02.2017
Mortgage Specialist
Chase
06.2014 - 09.2015
Customer Service Representative
Verizon
01.2012 - 05.2014
Sales Associate
Lane Bryant
05.2011 - 06.2012
Associates Degree - Business Administration
Glendale Community College
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