Atirnisa Mustafayeva
Baku,BA
Summary
A seasoned leader in the insurance and telecommunications sectors, notably with Pasha Insurance OJSC, excel in staff management, customer relationship management, and driving sales growth. Leveraging innovation and a results-driven approach, I've spearheaded teams to exceed performance metrics, fostering a culture of continuous improvement and collaboration. Expertise in negotiation and employee development has consistently enhanced organizational efficiency and customer satisfaction.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Pasha Insurance OJSC-RETAIL DEPARTMENT
Telesales Senior Group Leader
10.2022 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Improved safety procedures to create safe working conditions for workers.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Optimized resource allocation by conducting regular performance evaluations and providing personalized coaching for staff development.
- Led change management initiatives to drive organizational transformation without compromising employee morale or productivity levels.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Defined clear targets and objectives and communicated to other team members.
- Set aggressive targets for employees to drive company success and strengthen motivation.
SALES DEPARTMENT
Telesales Team Leader
10.2021 - 09.2022
- Increased sales revenue by implementing targeted marketing strategies and effective customer relationship management.
- Developed and executed successful sales plans for consistent growth in department performance.
- Led sales team to achieve top rankings within the company through motivational leadership and comprehensive training programs.
- Expanded market reach by researching industry trends and identifying new business opportunities.
Azercell Telekom MMC, Complaint/Request Handlig Ce
Responsible For Written Projects
02.2021 - 09.2021
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed time efficiently in order to complete all tasks within deadlines.
Azercell Telekom MMC
CUSTOMER EXPERIENCE Management Section-senior Repr
05.2019 - 01.2021
Azercell Telekom MMC
RETAIL SALES DEPARTMENT, BAKU FRANCHISE AND OWNED
03.2017 - 04.2019
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
Azercell Telekom MMC
MEMBER OF KNOWLEDGE BASE TESTING TEAM
08.2017 - 03.2018
Azercell Telekom MMC
CUSTOMER SERVICE REPRESENTATIVE
02.2012 - 02.2017
Azercell Telekom MMC
MEMBER OF CUSTOMER EXPERIENCE BOARD
04.2015 - 03.2016
AGBank OJSC
CUSTOMER SERVICE AGENT
10.2010 - 01.2012
Education
Master of Science - International Economic Relations,
Azerbaijan State Economic University
Baku, Azerbaijan2011
Bachelor of Science - International Economic Relations
Azerbaijan State Economic University
Baku2009
Skills
- Innovation and Creativity
- Staff Training and Development
- Staff Management
- Performance Management
- Staff Development
- Sales Techniques
- Sales management
- Negotiation
- Business Development
- Customer Service
- Decision-Making
- Problem Resolution
- Team Development
- Work Planning and Prioritization
- Managing Operations and Efficiency
- Customer Relationship Management
- Employee Coaching and Mentoring
- Goal Setting
- Negotiation and Conflict Resolution
- Employee Development
- Onboarding and Orientation
Certification
Certifications
· “Develor”
Essence of Leadership
· “Koçluk Merkezi” - ICF professional coaches
NLP Coaching
· “Koçluk Merkezi” - ICF professional coaches
Quantum Starter
· “Koçluk Merkezi” - ICF professional coaches
Life coaching
· “Koçluk Merkezi” - ICF professional coaches
Basis Coaching Knowledge&Skills
· “Business Management School”
How to motivate employees and increase engagement
· “Business Management School”
Practical leadership
Quote
Success is often achieved by those who don’t know that failure is inevitable.
Coco Chanel
Timeline
Pasha Insurance OJSC-RETAIL DEPARTMENT
Telesales Senior Group Leader
10.2022 - Current
SALES DEPARTMENT
Telesales Team Leader
10.2021 - 09.2022
Azercell Telekom MMC, Complaint/Request Handlig Ce
Responsible For Written Projects
02.2021 - 09.2021
Azercell Telekom MMC
CUSTOMER EXPERIENCE Management Section-senior Repr
05.2019 - 01.2021
Azercell Telekom MMC
MEMBER OF KNOWLEDGE BASE TESTING TEAM
08.2017 - 03.2018
Azercell Telekom MMC
RETAIL SALES DEPARTMENT, BAKU FRANCHISE AND OWNED
03.2017 - 04.2019
Azercell Telekom MMC
MEMBER OF CUSTOMER EXPERIENCE BOARD
04.2015 - 03.2016
Azercell Telekom MMC
CUSTOMER SERVICE REPRESENTATIVE
02.2012 - 02.2017
AGBank OJSC
CUSTOMER SERVICE AGENT
10.2010 - 01.2012
Master of Science - International Economic Relations,
Azerbaijan State Economic University
Bachelor of Science - International Economic Relations
Azerbaijan State Economic University
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