A'traio Purnell
Tempe
Summary
Being motivated in the workplace means maintaining enthusiasm and dedication to a career, even as I gain years of experience. It involves staying open-minded and eager to learn from others, regardless of how much knowledge I've already acquired. Like a "sponge", I love soaking up new information and skills, continuously seeking growth and improvement. Embracing this attitude improves personal and professional development, contributing to a dynamic and successful work environment.
Professional with strong expertise in service support. Known for delivering impactful results through effective problem-solving and communication skills. Team-focused with flexible approach to adapt to changing needs. Strong background in customer relations, technical troubleshooting, and process improvement. Reliable team player who values collaboration and efficiency.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Field Service Support Specialist-Contract Position
Continental West Group
09.2024 - 03.2025
- Installation: Setting up new equipment or software
- Maintenance: Keeping equipment and systems in good working order
- Repair: Fixing equipment or systems that are broken
- Troubleshooting: Diagnosing and fixing issues with equipment or systems
- Record keeping: Maintaining records of support requests and actions taken
- Coordinated escalations to appropriate departments, expediting issue resolution times while maintaining client satisfaction levels.
- Maintained detailed records of customer interactions and resolutions, utilizing data to identify trends and areas for improvement in the support process.
- Inspected and maintained equipment to keep items in top working condition.
- Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
Maintenance Technician
RENU Property Management
03.2023 - 08.2024
- Plan and schedule appointments, property visits and follow up to confirm completion
- Property visits will include: Quality Control Inspections, Move-In Inspections, Occupancy Checks, Semiannual property inspections
- Effectively communicate with various stakeholders of the business (residents, general contractors, RENU corporate and field employees, etc.)
- Effectively leverage RENU's technology to assist in planning daily tasks, documenting work and communicating with RENU team members as well as third party vendors
- Perform regular custodial duties around the property and maintain the common areas, including sweeping, mopping, vacuuming, dusting, and removing trash
- Complete grounds work as directed by Maintenance Manager and/or Community Manager which may include picking up trash, clean dumpster areas, trash rooms and trash chutes, blowing the parking area and sidewalks, removing debris, power washing, etc
- Preparing apartments for new residents by performing maintenance, painting, and cleaning within the time frames established by the community
- Inspected and maintained equipment to keep items in top working condition.
- Completed daily, weekly, and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
- Collaborated with team members to complete larger repair projects efficiently.
- Installed new locks, door handles, and door closers.
- Operated varied hand and power tools to complete repairs.
Assistant Community Manager
RealManage, LLC
12.2021 - 02.2023
- Interact with homeowners, vendors and service providers on a frequent basis to promote and maintain high quality customer service for the Association
- Perform compliance inspections as directed by CC&Rs and design guidelines
- Assists in obtaining and reviewing bid proposals
- Maintains strict adherence to community and company deadlines
Assistant Community Manager
Sentry Management
07.2019 - 12.2021
- Primarily responsible for assisting Community Managers with the day to day operations of Homeowner Associations by providing effective customer service
- Interact with homeowners, vendors and service providers on a frequent basis to promote and maintain high quality customer service for the Association
- Maintains strict adherence to community and company deadlines
- May be required to work evenings and/or weekends as needed for emergencies and other client needs as they arise
Contact Center Rep
The Home Depot
07.2015 - 01.2019
- Skilled at consistently providing outstanding customer service, following through on responsibilities to customers and recovering from any errors made
- Demonstrated ability to complete projects and assignments accurately, despite a large workload, competing demands and a fast paced environment
- Skilled at effectively assessing customer audience and adjusting style and tone
Accounts Payable Clerk
Abra Auto Glass
10.2008 - 07.2014
- Review all invoices for appropriate documentation and approval prior to payment
- Process 3-way P.O
- Matching invoices, up to 100 plus line items
- Prioritize invoices according to cash discount potential and payment terms
- Maintain files and documentation thoroughly and accurately, in accordance with company policy and accepted accounting practices
- Assist with other projects as needed
Education
Trade school - HVAC
UEI College
Mesa, AZ03.2025
High school diploma -
Maple Grove Senior High School
Maple Grove, MN06.2008
Skills
- HVAC
- Management
- Communication skills
- Computer skills
- Budgeting
- Maintenance
- Property management
- Accounts Payable
- General ledger accounting
Certification
- CAAM, 06/01/21, 12/31/24
- EPA Universal Certification
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Field Service Support Specialist-Contract Position
Continental West Group
09.2024 - 03.2025
Maintenance Technician
RENU Property Management
03.2023 - 08.2024
Assistant Community Manager
RealManage, LLC
12.2021 - 02.2023
Assistant Community Manager
Sentry Management
07.2019 - 12.2021
Contact Center Rep
The Home Depot
07.2015 - 01.2019
Accounts Payable Clerk
Abra Auto Glass
10.2008 - 07.2014
High school diploma -
Maple Grove Senior High School
Trade school - HVAC
UEI College
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