Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic
Atzel Grau-Pavia

Atzel Grau-Pavia

Brand Ambassador
Phoenix

Summary

Accomplished Retail Associate with 3 years of experience contributing to outstanding success in the retail industry. Confident in ability to effectively assist customers, build strong relationships, and provide a great shopping experience. Comfortable collaborating with team members and working independently in a variety of settings including sales and customer service. Committed to lifelong learning and contributing to team success.

Overview

3
3
years of professional experience
2
2
Certifications
2
2
Languages

Work History

Server

IHOP
09.2024 - 07.2025
  • Provided attentive service by taking accurate orders and delivering prompt meals.
  • Resolved customer concerns to ensure satisfaction and loyalty.
  • Assisted team members in managing busy shifts efficiently.
  • In total of all my sales, beverages and profitable items were about 19-23% monthly.

Brand Ambassador

Macy’s
08.2023 - 01.2025
  • Created and ran marketing plans to attract and keep clients.
  • Researched market trends to improve campaigns.
  • Worked with sales to ensure marketing supported business goals.

Server

The Old Spaghetti Factory
08.2022 - 05.2024
  • Helped prepare and deliver food for a great customer experience.
  • Keep the dining and kitchen areas clean and organized.
  • Worked with the team to improve efficiency and guest satisfaction.

Education

Highschool Diploma -

Corona Del Sol
Tempe, United States
05-2023

Ph.D. - Finance

Arizona State University
Tempe
05.2001 -

Skills

Spanish and Catalan

Team Leading

Presentations

Training and Coaching

Management

Problem Solving

Documentation

Cashier/POS Systems

Strong work ethic

Safe Food handling

Guest engagement

Hospitality service expertise

Accomplishments

  • Supervised team of 5 staff members.
  • Achieved customer satisfaction through effectively helping with problems.

Certification

Food Prep Training - 2 years

Timeline

Server

IHOP
09.2024 - 07.2025

Brand Ambassador

Macy’s
08.2023 - 01.2025

Server

The Old Spaghetti Factory
08.2022 - 05.2024

Ph.D. - Finance

Arizona State University
05.2001 -

Highschool Diploma -

Corona Del Sol
Atzel Grau-PaviaBrand Ambassador