Atzel Grau-Pavia
Brand Ambassador
Phoenix
Summary
Accomplished Retail Associate with 3 years of experience contributing to outstanding success in the retail industry. Confident in ability to effectively assist customers, build strong relationships, and provide a great shopping experience. Comfortable collaborating with team members and working independently in a variety of settings including sales and customer service. Committed to lifelong learning and contributing to team success.
Overview
3
3
years of professional experience
2
2
Certifications
2
2
Languages
Work History
Server
IHOP
09.2024 - 07.2025
- Provided attentive service by taking accurate orders and delivering prompt meals.
- Resolved customer concerns to ensure satisfaction and loyalty.
- Assisted team members in managing busy shifts efficiently.
- In total of all my sales, beverages and profitable items were about 19-23% monthly.
Brand Ambassador
Macy’s
08.2023 - 01.2025
- Created and ran marketing plans to attract and keep clients.
- Researched market trends to improve campaigns.
- Worked with sales to ensure marketing supported business goals.
Server
The Old Spaghetti Factory
08.2022 - 05.2024
- Helped prepare and deliver food for a great customer experience.
- Keep the dining and kitchen areas clean and organized.
- Worked with the team to improve efficiency and guest satisfaction.
Education
Highschool Diploma -
Corona Del Sol
Tempe, United States05-2023
Ph.D. - Finance
Arizona State University
Tempe 05.2001 -
Skills
Spanish and Catalan
Team Leading
Presentations
Training and Coaching
Management
Problem Solving
Documentation
Cashier/POS Systems
Strong work ethic
Safe Food handling
Guest engagement
Hospitality service expertise
Accomplishments
- Supervised team of 5 staff members.
- Achieved customer satisfaction through effectively helping with problems.
Certification
Food Prep Training - 2 years
Timeline
Server
IHOP
09.2024 - 07.2025
Brand Ambassador
Macy’s
08.2023 - 01.2025
Server
The Old Spaghetti Factory
08.2022 - 05.2024
Ph.D. - Finance
Arizona State University
05.2001 -
Highschool Diploma -
Corona Del Sol
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