Aubrie Bretz
Glendale
Summary
Customer service professional with a proven track record in enhancing visitor experiences through effective communication and problem-solving. Committed to maintaining safety and cleanliness in park facilities while demonstrating resourcefulness in parks, recreation, and hospitality. Recognized for exceptional teamwork and training abilities that drive operational efficiency and guest satisfaction. Skilled in managing complex activity schedules and fostering engaging environments for program participants.
Overview
6
6
years of professional experience
Work History
Parks and Recreation Worker
Canyon coaster Adventure Park
Williams
01.2023 - Current
- Ensured cleanliness and safety throughout park facilities and attractions.
- Assisted visitors with inquiries regarding park activities and services.
- Conducted routine inspections of equipment and attractions for optimal safety.
- Collaborated with team members to facilitate efficient daily operations.
- Facilitated special events, supporting both guests and staff effectively.
- Delivered first aid assistance during emergencies within the park.
- Trained new staff on safety protocols and operational procedures.
- Oversaw parks to ensure adherence to safety regulations.
Restaurant Waiter
Frontier Family fun Resturant
Williams
10.2021 - 11.2023
- Delivered exceptional customer service to elevate guest dining experiences.
- Accurately processed customer orders and communicated them to kitchen staff.
- Assisted guests with menu selections and recommended daily specials.
- Maintained cleanliness and organization of dining area during service shifts.
- Collaborated with team members to ensure timely food delivery and efficient table clearing.
- Processed payments efficiently through cash register operations.
- Resolved customer complaints promptly to ensure satisfaction throughout visits.
- Trained new waitstaff on restaurant procedures and service standards.
Customer Service (Retail)
Williams Deer Farm
Williams
01.2020 - 09.2021
- Provided timely resolution for customer inquiries and complaints to enhance satisfaction.
- Processed orders and managed customer accounts with efficiency and accuracy.
- Handled returns and exchanges, ensuring a seamless experience for customers.
- Collaborated with team members to elevate service delivery standards.
- Delivered exceptional customer service by addressing issues promptly and effectively.
- Answered product and service inquiries, supplying accurate information to customers.
Education
High School Diploma -
Williams Highscholo
440 S. Seventh St Williams AZ 8604605-2024
Skills
- Facility maintenance and preventive care
- Safety inspections and first aid
- Event coordination and management
- Equipment operation and inventory control
- Customer relations and communication skills
- Time management and problem solving
Timeline
Parks and Recreation Worker
Canyon coaster Adventure Park
01.2023 - Current
Restaurant Waiter
Frontier Family fun Resturant
10.2021 - 11.2023
Customer Service (Retail)
Williams Deer Farm
01.2020 - 09.2021
High School Diploma -
Williams Highscholo
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