Audrey Dofelmier
Tempe
Summary
Customer-focused professional with experience delivering exceptional client service in fast-paced hospitality and recreation environments. Skilled at building relationships, multitasking, handling confidential information, processing transactions and creating positive customer experiences. Known for professionalism, strong communication, organization and attention to detail.
Overview
1
1
Certification
3
3
years of professional experience
Work History
Premium server
Talking Stick Resort & Casino Arizona
Scottsdale
05.2026 - Current
- Established guest rapport through personalized food and beverage service, enhancing overall dining experience.
- Managed multiple tables and priorities during peak event hours, ensuring timely service and guest satisfaction.
- Delivered exceptional customer service in a fast-paced, high-volume entertainment venue.
- Resolved guest concerns professionally to ensure an outstanding customer experience.
- Coordinated with team members to sustain seamless operations and uphold premium service standards.
- Accurately processed cash and credit card transactions while maintaining accountability.
Lead front desk/ To Go
Benihana
Chandler
04.2024 - 12.2025
- Provided exceptional customer service while coordinating takeout orders and assisting dining room operations.
- Communicated effectively with guests and kitchen staff to ensure timely order fulfillment.
- Assisted with scheduling guest pickups, resolving customer concerns, and maintaining a positive dining experience.
- Processed payments accurately and maintained detailed transaction records.
- Thrived in a fast-paced environment requiring multitasking, organization, and attention to detail.
- Assisted with customer requests and answered questions to improve satisfaction.
Recreation Aide
City of Mesa
Mesa
05.2023 - 10.2025
- Organized community events to enhance local engagement and strengthen partnerships.
- Led recreational coaching to develop participant skills and foster community involvement.
- Facilitated event logistics for smooth operations and enhanced customer experiences.
- Implemented safety protocols and provided individualized support to children with diverse needs while fostering an inclusive environment.
- Effectively managed and supervised groups of children during recreational activities.
- Assisted with the organization of recreational activities and events.
- Monitored and supervised recreation center ball sports, games and basic leisure classes and patiently taught rules of team and individual games and activities.
Education
Perry High School
Gilbert, AZSome College (No Degree) - Business
Arizona State University
Tempe, AZSkills
- Customer service
- Customer support
- Appointment scheduling
- Payment processing
- Attention to detail
- Client relationship building
- Conflict management
- Effective communication
- Interpersonal skills
Certification
- Arizona Title 4 Alcohol Certification
- CPR Certification
- Food Handlers Card
Languages
English
Full Professional
References
References available upon request.
Timeline
Premium server
Talking Stick Resort & Casino Arizona
05.2026 - Current
Lead front desk/ To Go
Benihana
04.2024 - 12.2025
Recreation Aide
City of Mesa
05.2023 - 10.2025
Perry High School
Some College (No Degree) - Business
Arizona State University