Audrey Lopez
Tucson
Summary
Driven Assistant Manager with a proven track record in enhancing customer satisfaction and team performance through effective leadership and training.
Overview
12
12
years of professional experience
Work History
Assistant Manager
5.11 Tactical
02.2024 - Current
- Managed daily operations to ensure seamless store functionality and optimal customer service.
- Trained and mentored team members to enhance product knowledge and sales techniques.
- Oversaw visual merchandising standards, ensuring compliance with corporate guidelines for displays.
- Resolved customer inquiries and complaints efficiently, enhancing overall satisfaction ratings.
- Developed strong working relationships with staff, fostering a positive work environment.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles..
- Increased sales through effective merchandising strategies and targeted promotions.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
Assistant Manager
Vans Off The Wall
03.2014 - 02.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
- Implemented loss prevention strategies, significantly reducing shrinkage.
- Defined clear targets and objectives and communicated to other team members.
Education
High School Diploma -
Palo Verde
Tucson, AZSkills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Customer relations
- Team motivation
- Staff training and development
- Recruiting and interviewing
- Staff development
- Employee performance evaluation
- Adaptability and flexibility
- Verbal and written communication
Timeline
Assistant Manager
5.11 Tactical
02.2024 - Current
Assistant Manager
Vans Off The Wall
03.2014 - 02.2024
High School Diploma -
Palo Verde