Audrey Lopez
Tucson
Summary
Driven Assistant Manager with a proven track record in enhancing customer satisfaction and team performance through effective leadership and training.
Overview
12
12
years of professional experience
Work History
Assistant Manager
5.11 Tactical
Tucson, AZ
02.2024 - Current
- Managed daily operations to ensure seamless store functionality and optimal customer service.
- Trained and mentored team members to enhance product knowledge and sales techniques.
- Oversaw visual merchandising standards, ensuring compliance with corporate guidelines for displays.
- Resolved customer inquiries and complaints efficiently, enhancing overall satisfaction ratings.
- Developed strong working relationships with staff, fostering a positive work environment.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles..
- Increased sales through effective merchandising strategies and targeted promotions.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
Assistant Manager
Vans Off The Wall
Tucson, AZ
03.2014 - 02.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
- Implemented loss prevention strategies, significantly reducing shrinkage.
- Defined clear targets and objectives and communicated to other team members.
Education
High School Diploma -
Palo Verde
Tucson, AZSkills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Customer relations
- Team motivation
- Staff training and development
- Recruiting and interviewing
- Staff development
- Employee performance evaluation
- Adaptability and flexibility
- Verbal and written communication
Timeline
Assistant Manager
5.11 Tactical
02.2024 - Current
Assistant Manager
Vans Off The Wall
03.2014 - 02.2024
High School Diploma -
Palo Verde