Audrey Madoneczky
CASAGRANDE
Summary
Diligent Hospitality Worker with great people skills. Dedicated to providing guests with best-in-class service and elevating reputation of establishment. Equipped to reliably meet standards and go above requirements to help team members with wide-ranging hospitality needs.
Overview
9
9
years of professional experience
2018
2018
years of post-secondary education
Work History
Hospitality Worker
Best Western Hotel
CASAGRANDE
06.2022 - 03.2026
- Assisted guests with check-in and check-out procedures efficiently.
- Maintained cleanliness and organization of guest areas and common spaces.
- Handled guest inquiries and resolved issues with professionalism and care.
- Collaborated with team members to ensure smooth daily operations.
- Processed reservations and managed room assignments accurately.
- Conducted regular inventory checks for supplies and amenities needed for guests.
- Trained new staff on hotel policies and customer service standards effectively.
- Resolved customer complaints professionally while maintaining a friendly attitude towards patrons.
- Welcomed customers to property and offered immediate assistance with needs.
- Assisted guests by promptly responding to questions, requests and concerns.
- Kept facilities in good condition through regular upkeep, cleaning and preventive maintenance.
- Restocked supplies of condiments, beverages and other items as needed.
- Performed cashiering duties such as taking payments from customers using POS systems or manual methods.
- Assisted in training new hospitality workers on proper procedures for providing quality customer service.
- Maintained knowledge of daily specials and promotions offered by the restaurant.
Customer Service Representative
Loves Travel Stop
CASAGRANDE
08.2021 - 02.2022
- Assisted customers with product inquiries and service-related questions.
- Processed customer transactions accurately and efficiently at the point of sale.
- Maintained clean and organized work areas to enhance customer experience.
- Resolved customer complaints promptly to ensure satisfaction and loyalty.
- Educated customers on loyalty programs and promotional offers effectively.
- Monitored inventory levels and communicated restocking needs to management.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- Developed strong relationships with customers by providing personalized assistance and support.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Developed positive relationships with customers through friendly interactions.
- Provided exceptional customer service to ensure customer satisfaction.
- Resolved customer complaints promptly and efficiently.
Assistant Manager
Dollar Tree Distribution Center
Fulton
04.2021 - 08.2021
- Supervised daily operations to ensure smooth workflow and team collaboration.
- Coordinated staff schedules to optimize resource allocation and coverage.
- Trained new employees on safety protocols and operational procedures.
- Managed inventory levels using automated systems for efficient stock control.
- Conducted regular audits of processes to maintain compliance with company standards.
- Managed customer service inquiries and complaints in a timely manner.
- Supervised daily operations including scheduling shifts, assigning duties.
- Maintained up-to-date knowledge of company products and services.
- Monitored employee attendance records, timekeeping, and payroll information.
- Resolved conflicts between team members in an effective manner.
- Coordinated with other departments to ensure smooth flow of operations.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
- Recruited and trained new employees to meet job requirements.
- Reviewed completed work to verify consistency, quality, and conformance.
Housekeeper
Diversicare
Martin
02.2021 - 05.2021
- Managed laundry services, ensuring proper handling and sanitization of linens.
- Assisted with inventory control of cleaning supplies and equipment.
- Maintained cleanliness in patient rooms and common areas daily.
- Implemented safety protocols while using cleaning chemicals and equipment.
- Conducted regular inspections to ensure compliance with health standards.
- Organized storage areas for efficient access to cleaning materials and tools.
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Changed bed linens and towels, tidied up rooms.
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
- Used cleaning chemicals following proper guidelines.
- Emptied trash receptacles throughout the property.
- Interacted pleasantly with clients and guests when performing daily duties.
- Cleaned building floors by sweeping, mopping and scrubbing.
- Maintained and organized cleaning supplies stock.
- Stocked amenities such as soap, shampoo and toilet paper in guest rooms.
- Employed deep-cleaning techniques for areas in need of additional sanitation.
- Disinfected telephones, light switches and other frequently touched objects.
- Reported any maintenance issues or damage to supervisors immediately.
- Used appropriate personal protective equipment and supplies when handling hazardous waste or chemicals.
- Followed safety procedures when handling hazardous materials.
- Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.
- Observed proper use of chemicals when cleaning various surfaces.
- Inspected guest rooms after cleaning to ensure they were presentable.
Customer Service Cashier
Big 5 Sporting Goods
Casa Grande
09.2017 - 08.2020
- Assisted customers with product inquiries and selection.
- Processed transactions efficiently using point-of-sale systems.
- Handled cash, credit, and refund transactions accurately.
- Maintained cleanliness and organization of checkout area.
- Resolved customer complaints with empathy and professionalism.
- Educated customers on store promotions and loyalty programs.
- Trained new cashiers on procedures and customer service standards.
- Greeted customers and provided friendly customer service.
- Resolved customer complaints in a professional manner.
- Operated cash registers to process payments for goods and services.
- Collected credit card and cash payments to complete transactions for customer orders.
- Answered incoming phone calls from customers regarding product availability or store locations.
- Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
- Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
- Balanced cash drawers at the end of each shift.
- Informed customers of in-store promotions or pricing specials.
- Refilled and rotated items on shelves to maintain well-stocked inventory.
- Assisted customers with locating merchandise within the store.
- Performed daily opening and closing procedures such as counting money in cash drawers and checking bank deposits against total sales receipts for accuracy.
- Informed customers about product pricing and answered questions regarding products and services available in the store.
- Processed credit card, EBT, and gift certificate payments in electronic computer systems.
- Ensured that all areas of the retail floor were properly stocked throughout each shift.
- Recommended, selected, located, and obtained products to meet customer needs.
- Counted tills at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds, and account deferrals.
- Adhered to company policies concerning returns, exchanges, and refunds, including proper documentation completion.
- Bagged, boxed or gift-wrapped sold merchandise per customer's request.
- Exchanged and returned items, noting details in company database and placed returned merchandise in bins for restocking.
- Verified that all coupons were valid prior to processing them into the system.
- Provided information on company policies, warranties, guarantees, financing options and other related matters.
- Followed established loss prevention procedures when dealing with suspicious customers or activities.
- Organized items purchased by customers according to their type or size for easy retrieval during checkout.
- Addressed customer questions and concerns regarding products and services.
- Greeted customers promptly and responded to questions.
- Answered customers' questions and provided information on store procedures or policies.
- Counted and balanced cashier drawers.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
Education
Vista Grande
Casa Grande, AZSkills
- Guest relations
- Reservation management
- Cash handling
- Inventory management
- Customer service
- Time management
- Problem solving
- Effective communication
- Attention to detail
- Cleaning and sanitizing
- Upselling strategies
- Front desk operations
- Check-in procedures
- Multitasking capacity
- Goal setting
- Hotel services and hospitality
- Hospitality management
- Adaptability and flexibility
Timeline
Hospitality Worker
Best Western Hotel
06.2022 - 03.2026
Customer Service Representative
Loves Travel Stop
08.2021 - 02.2022
Assistant Manager
Dollar Tree Distribution Center
04.2021 - 08.2021
Housekeeper
Diversicare
02.2021 - 05.2021
Customer Service Cashier
Big 5 Sporting Goods
09.2017 - 08.2020
Vista Grande