Audrey Romero
Litchfield Park
Summary
Customer-focused travel and service professional with over 25 years of experience in airline operations, passenger services, travel coordination, hospitality, and customer relations. Extensive background assisting customers in fast-paced environments, resolving complex issues, coordinating travel-related services, and delivering exceptional experiences. Former airline customer service lead and gate agent with proven expertise in passenger assistance, flight operations, and travel logistics. Recognized for strong communication skills, professionalism, problem-solving abilities, and a commitment to exceeding customer expectations. Seeking to leverage extensive travel and customer service experience as a Travel Consultant with American Express.
Overview
2027
2027
years of professional experience
Work History
Floral & Event Planning / Customer Service
ELEGANT BY DESIGN
Fountain Valley, CA
2011 - Current
- Coordinate client consultations to understand customer needs and deliver personalized service solutions.
- Manage multiple projects simultaneously while maintaining exceptional customer satisfaction.
- Resolve customer concerns and provide customized solutions to ensure positive outcomes.
- Build long-term client relationships through personalized service and attention to detail.
- Work effectively in fast-paced environments requiring flexibility, multitasking, and problem-solving.
- Collaborate with vendors, clients, and team members to ensure successful event execution.
- Demonstrate strong organizational skills while managing schedules, deadlines, and client expectations.
Intensive Behavioral Instructor
GARDEN GROVE UNIFIED SCHOOL DISTRICT
Garden Grove, CA
01.2008 - 01.2025
- Developed strong interpersonal communication skills while working with students, families, and multidisciplinary teams.
- Managed challenging situations with professionalism, patience, and sound judgment.
- Collaborated with educators and support staff to achieve positive outcomes.
- Trained staff on effective communication and behavioral support strategies.
- Analyzed data and implemented solutions to improve program effectiveness.
- Fostered positive relationships through empathy, active listening, and customer-focused service.
Courier / Customer Service Representative
FEDERAL EXPRESS
Santa Ana, CA
01.1998 - 01.2006
- Delivered time-sensitive shipments while providing professional customer service to residential and business customers.
- Maintained accurate delivery records and obtained required signatures.
- Resolved customer questions and service issues promptly and professionally.
- Built strong customer relationships through reliability, communication, and attention to detail.
- Demonstrated exceptional time management and organizational skills while managing multiple priorities.
- Mentored team members and contributed to a positive, collaborative work environment.
- Sabre knowledge and experience
- Apollo knowledge and experience
Customer Service Lead / Gate Agent / Operations Agent
RENO AIRLINES
Santa Ana, CA
01.1994 - 01.1999
- Delivered exceptional customer service to travelers throughout the check-in, boarding, and arrival processes.
- Assisted passengers with flight changes, travel concerns, special accommodations, and itinerary questions.
- Coordinated boarding operations to support on-time departures and efficient gate management.
- Communicated flight updates and travel information clearly and professionally.
- Collaborated with flight crews, baggage teams, and airport personnel to ensure seamless travel experiences.
- Resolved customer concerns calmly and effectively in fast-paced, high-pressure environments.
- Trained and mentored new employees on customer service standards, airline procedures, and operational policies.
- Developed strong knowledge of airline regulations, operational procedures, and customer service best practices.
- Sabre knowledge and experience
- Apollo knowledge and experience
Education
Master of Arts - Teaching with Specialization in Applied Behavior Analysis (ABA)
National University
Bachelor of Science - Human Services
University of Phoenix
Associate of Arts - undefined
Orange Coast College
Skills
- Travel Coordination
- Customer Relationship Management
- Passenger Services
- Travel Planning
- Client Consultation
- Hospitality & Guest Services
- Problem Resolution
- Airline Operations
- Customer Service Excellence
- Multitasking
- Team Collaboration
- Communication Skills
- Time Management
- Microsoft Office Suite
- Adaptability & Flexibility
Timeline
Intensive Behavioral Instructor
GARDEN GROVE UNIFIED SCHOOL DISTRICT
01.2008 - 01.2025
Courier / Customer Service Representative
FEDERAL EXPRESS
01.1998 - 01.2006
Customer Service Lead / Gate Agent / Operations Agent
RENO AIRLINES
01.1994 - 01.1999
Bachelor of Science - Human Services
University of Phoenix
Associate of Arts - undefined
Orange Coast College
Floral & Event Planning / Customer Service
ELEGANT BY DESIGN
2011 - Current
Master of Arts - Teaching with Specialization in Applied Behavior Analysis (ABA)
National University