Audrey Rondeau
Phoenix,AZ
Summary
Highly adaptable professional with a keen understanding for end-to-end guest service. Experienced in a multitude of environments ranging from casual to upscale. A natural problem-solver and multi-tasker with an affinity for creating positive client experiences.
Overview
7
7
years of professional experience
Work History
Client Experience Coordinator
Cartier
05.2024 - Current
- Responsible for curating uniquely tailored experiences through high-touch engagement with Maison clients
- Collaborates with client advisors to assist with sales, appointment presentations, and hospitality
- Provides support to client advisors with quick services such as cleanings, gift wrapping, and personalized sizings
- Optimizes the flow of boutique traffic with daily management of appointments and walk-in client queues
- Partners with the visual merchandising team to uphold and elevate Maison aesthetic standards to provide a cohesive brand experience
- Educates new hires with Maison culture, product knowledge, and daily operational procedures
Server/Bartender - Team Lead
Live Nation
04.2018 - Current
- Efficiently performs multiple roles in a dynamic, high-volume concert venue, ensuring seamless operations and guest satisfaction
- Deliver personalized service to VIP clientele to enhance guest experience
- Utilizes in-depth knowledge in premium spirits, wines, and cocktails to offer tailored recommendations for individual preferences
- Serves as a trainer for new service and bar staff, establishing a consistent standard of excellence
- Assists in the management of beverage inventory, optimizing stock levels to meet the venue’s needs
- Leads the development and regular updates of menu designs to ensure alignment with brand and guest expectations
Education
Associate of Arts -
Paradise Valley Community College
Phoenix, AZ01-2021
No Degree - Russian
Beverly Hills Lingual Institute
Beverly Hills, CASkills
- Multitasking and organization
- Customer service
- Decision-making
- Relationship building
- Staff training and development
- Client engagement
Languages
English
Native or Bilingual
Russian
Limited Working
Timeline
Client Experience Coordinator
Cartier
05.2024 - Current
Server/Bartender - Team Lead
Live Nation
04.2018 - Current
Associate of Arts -
Paradise Valley Community College
No Degree - Russian
Beverly Hills Lingual Institute
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