Audry Wells

• Coordinated surgeries with providers, hospitals, and medical device representatives.
• Scheduled surgical first assistants and managed insurance pre-authorizations.
• Triage patients and provided pre-surgery instructions and educational materials.
• Trained new registration and authorization specialists to ensure operational efficiency.
• Assisted office manager in coordinating supplies, staff support, and facility issues.
• Entered professional fees (surgical estimates and cash estimates for patients) accurately in registration systems.
• Educated and inform patients of the surgery scheduling process. Providing surgery dates and arrival times, instructions to obtain providers clearances and lab results in a timely manner.
• Communicate with insurance companies for authorization purposes. Proving provider documentation, test results and note to obtain authorization for surgery.
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• Supervised front desk operations and staff to ensure efficient, professional customer service.
• Trained new front desk employees on policies and procedures for best practices. Provided guidance and mentorship to employees, team members in order to help them develop their skills.
• Resolved patient inquiries, complaints and concerns to enhance the overall patient experience and proficiency. Resolving conflicts between patients and staff members in a professional manner.
• Hosted small office huddles and meetings with staff to answer questions, resolve issues and keep employees informed of changes.
• Delegated work to staff, setting priorities and goals. Providing positive feedback to encourage and create a good work environment.
• Reviewed employees' work to check adherence to quality standards and proper policy and procedures. Utilizing trending and tracking for the purpose of monitoring employees progress and working closely with Human Resources to
• Assisting in the interview process for vacant positions.
• Managed communication between departments to streamline patient flow and information sharing.
• Oversaw inventory of supplies and ensured adequate resources for daily operations
• Ensuring employees enroll and stay current with all HealthStream training programs and further education training and offered classes to improve customer service quality and teamwork.
• Maintained accurate records of patient interactions in the healthcare management system.
• Assisting in enforcement of reviewed Fire safety, health, infection prevention and sanitation processes throughout areas of the clinics.
• Processed payments, cashiering duties and credit card transactions accurately. Collecting professional fees from patients in accordance with insurance co-pays, deductibles, and out-of-pocket allowances.
• Working closely and assisting with building maintenance and cleaning crew supervisors to quickly resolve any issues.

Employer contact information: Presbyterian Health THPG DFW-Dallas, Supervisor-Human Resources Dept.: (Hand Specialty) Total joint replacement, sports medicine, Back and Spine with pain management.

Reason for leaving: Relocated to Arizona

• MA/Patient Coordinator Float Pool.
• Orthopedic Medical Clinic to include four physicians and two Physician Assistants.
• Triage, entering patient information into EMR system.
• Lead and Supply Coordinator for clinic, Supplies, Sterilization of instruments, preparing and drawing up medications, setting up procedure rooms for in office procedures, casting, DME, and splinting patients for 3 physicians.
• Coordinate out-patient testing and referrals, OSHA Compliance and (All Nursing Assistant Clinical Duties and Triage).

Dr. Jeffrey Zweig OB/GYN : Lawton Oklahoma.

Reason for leaving: Relocated to Texas (Family illness Father)

• Medical Assistant Duties: Triage patients. Preparing the procedure room for in-office outpatient procedures. Assisting during procedures. Processing patient medication refills, sending orders, and working directly with staff and hospital staff for patient care. Sterilizing instruments, ordering, and maintaining medical and clinical supplies. Following and enforcing OSHA and HIPPA policies. Communicating with patients and providers to provide a plan of care.

• Acting supervisor when Physician needed a temporary Manager.
• M.A., Clinical Assistant, Patient/Finance Closing Coordinator, Medical Receptionist, Medical Records Technician, Marketing, OSHA Compliance for Clinic and OR Suite, Referrals, Scheduling New Patient Appointments, opening and closing cash drawer daily, Surgery Scheduling and Coordinator, O.R. rotation.
• Reason for leaving: Dr. Duus retired relocated to Colorado

• Provided training and coaching for (500) employees.
• Initiated a coaching program for over 500 employees to improve sales and customer service and provided training to implement 5 other coaches.
• Created scripts for the sales associates to improve their skills and quality of calls.
• Assisted Human Resources Department in hiring sales and customer service staff for new training groups.
• Worked in the Quality and Assurance department monitoring calls to ensure employees were providing and offering the correct products, services, and customer service in compliance with company/client policies and procedures.

• Switchboard operator for over 150 extensions, teller, wire transfer coordinator, customer service representative.
• Provided customers and clients with correct documents and paperwork.
• Teller services, bank wires, records reconciliation for customers.
• Taking care of member’s financial needs and information for business and personal use.
• Loan secretarial training.