Augustine Burgos
Douglas
Summary
Hardworking professional with several years of professional driving experience. Well-organized in coordinating routes and loading vehicles. Excellent communication, customer service and multitasking skills with observant nature and strong safety focus.
Overview
9
9
years of professional experience
2016
2016
years of post-secondary education
Work History
Driver / warehouse worker /Inside Sales Representative
Wholesale Tires and Wheels Distributor
Phoenix
08.2023 - 08.2025
- Checked loads to ensure that cargo was secure and distributed evenly.
- Conducted pre-trip inspections prior to departure including verifying load details and confirming route information.
- Inspected vehicles for mechanical items and safety issues, ensuring they are in proper working condition.
- Ensured compliance with DOT regulations and other applicable laws governing transportation of cargo.
- Loaded and unloaded goods from truck using hand-trucks or pallet jacks.
- Utilized GPS navigation systems to plan efficient routes for deliveries.
- Managed time efficiently when making multiple stops along designated routes.
- Delivered packages to customers in a timely and efficient manner.
- Assisted with loading and unloading freight when necessary.
- Prepared documents such as bills of lading, invoices, receipts, proof of delivery documents.
- Kept accurate records of deliveries and customer signatures.
- Coordinated with warehouse staff for efficient cargo loading and unloading.
- Assisted in loading and unloading vehicles to ensure safe transport of goods.
- Managed fuel consumption and expenses for vehicle operations.
- Collected payments for goods delivered or unloaded.
- Loaded and unloaded merchandise efficiently to meet demanding route targets.
- Checked vehicle after shift for damage.
- Operated scanners, computers, and other equipment to track orders.
- Processed returns of defective merchandise as required.
- Transported goods to designated areas within the warehouse facility.
- Ensured safety protocols were followed at all times while operating machinery.
- Verified accuracy of incoming shipments against purchase orders.
- Organized warehouse space for efficient storage of products.
- Received and tracked incoming inventory shipments.
- Loaded and unloaded trucks with hand-trucks, pallet jacks, and forklifts.
- Used pallet jacks to move items to and from warehouse locations.
- Moved large and bulky items manually or with pallet jacks or forklifts.
- Prepared and completed warehouse orders for delivery or pickup according to schedule.
- Assisted in resolving customer complaints in a prompt manner.
- Generated leads through cold calling potential clients.
- Negotiated contracts with customers regarding price, delivery terms, payment terms and other conditions.
- Developed and implemented strategies to increase sales volume.
- Solicited feedback from customers on product features and service levels.
- Coordinated with logistics team to ensure timely delivery of products to customers.
- Collaborated with other departments to ensure successful implementation of sales initiatives.
- Maintained detailed records of customer interactions, orders and account status updates.
- Conducted cold calls to generate new business leads.
- Ensured compliance with all applicable laws and regulations related to selling practices.
- Conducted outbound calls to existing clients to upsell products or services.
- Developed and maintained relationships with key customers to ensure customer satisfaction.
- Contacted new and existing customers to discuss product and service solutions.
- Delivered superior customer support to improve account retention rate.
- Negotiated prices, terms of sale and service agreement to close transactions.
- Collaborated with team members to determine strategic sales approaches.
- Liaised between outside sales representatives and accounts to optimize customer service.
- Cultivated and strengthened customer relationships to drive revenue growth.
- Maintained detailed account records and contact logs to facilitate sales process.
- Leveraged computer system to input customer orders and pricing information.
- Responded promptly to customer inquiries and resolved issues to ensure customer satisfaction.
- Took inbound calls on headset, promoting products and services to secure new accounts.
- Managed multiple sales projects simultaneously and met deadlines.
- Implemented sales promotions and discounts in collaboration with the marketing department.
- Generated sales through outbound calling and lead follow-up efforts using scripts and other phone techniques.
- Conducted daily cold calls and emails to potential clients to generate new sales opportunities.
Warehouse Worker /Line Assembler
S.R. Smith
Tucson
04.2020 - 10.2020
- Assembled orders according to customer requests.
- Packaged items carefully using protective materials like bubble wrap or foam sheets.
- Maintained a clean work area by sweeping, mopping, dusting shelves.
- Inspected damaged goods prior to disposal or return to vendor.
- Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment.
- Prepared and completed warehouse orders for delivery or pickup according to schedule.
- Carried necessary tools and supplies to transportation vehicles and returned to proper storage areas after use.
- Inspected finished products for defects and conformance to quality standards.
- Kept track of production goals set by management and worked towards achieving them.
- Communicated effectively with supervisors regarding progress updates.
- Operated hand tools, such as drills, grinders, and wrenches in assembly process.
- Assisted coworkers with complex assembly tasks when necessary.
- Identified defective parts or assemblies during inspection process and notified supervisor immediately.
- Worked with team members to ensure the timely completion of projects.
- Inspected finished products for quality and adherence to customer specifications.
- Removed physical refuse and debris and organized tools to maintain safe work environment.
- Used established assembly instructions to complete jobs.
Warehouse worker /Warehouse Forklift Operator
Taft Correctional Institution (MTC)
Taft
05.2016 - 04.2017
- Received and tracked incoming inventory shipments.
- Collaborated closely with other departments on special projects as needed.
- Maintained accurate inventory records using computerized tracking systems.
- Maintained stock levels in accordance with company policies.
- Ensured safety protocols were followed at all times while operating machinery.
- Loaded and unloaded trucks with hand-trucks, pallet jacks, and forklifts.
- Inspected incoming shipments for damage or discrepancies.
- Followed established guidelines for picking orders accurately.
- Organized warehouse space for efficient storage of products.
- Performed cycle counts to maintain accurate inventory records.
- Transported goods to designated areas within the warehouse facility.
- Maintained a clean work area by sweeping, mopping, dusting shelves.
- Used pallet jacks to move items to and from warehouse locations.
- Moved large and bulky items manually or with pallet jacks or forklifts.
- Preserved safe work environment by maintaining clean workstations and pallet area.
- Assisted in packaging and labeling of products for shipment.
- Protected items by wrapping in cling film, padded moving blankets and tape.
Education
Graduate Equivalency Diploma
Bastrop, TXSkills
- Bilingual
- Team collaboration
- Problem solving
- Effective communication
- Time management
- Attention to detail
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Driver / warehouse worker /Inside Sales Representative
Wholesale Tires and Wheels Distributor
08.2023 - 08.2025
Warehouse Worker /Line Assembler
S.R. Smith
04.2020 - 10.2020
Warehouse worker /Warehouse Forklift Operator
Taft Correctional Institution (MTC)
05.2016 - 04.2017
Graduate Equivalency Diploma