Aulexus Hull
Tempe
Summary
As a customer service professional, I have brought valuable experience in addressing and resolving customer issues effectively. I am known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Offering attentive listening skills and calm decision-making in high-stress situations, ready to learn and excel in emergency communications. Brings understanding of emergency response processes and technical proficiency in communication tools. Ready to use and develop crisis management and critical thinking skills in any role.
Overview
2
2
years of professional experience
Work History
Cashier
Peter Piper Pizza
Tempe, AZ
- Up-sold additional menu items, beverages and desserts to increase restaurant profits. Took necessary steps to meet customer needs and effectively resolve food or service issues. Recorded customer orders and repeated them back in a clear, understandable manner.
Cashier
Wendy's
Phoenix, AZ
- Correctly received orders, processed payments and responded appropriately to guest concerns. Communicated clearly and positively with co-workers and management. Resolved guest complaints promptly and professionally. Served fresh, hot food with a smile in a timely manner.
Cashier Customer Service
SSP America
Phoenix, AZ
- Cut and chopped food items and cooked on a grill or in fryers. Mastered Point of Sale (POS) computer system for automated order taking. Worked as a team member performing cashier duties, product assistance and cleaning. Expressed appreciation and invited customers to return to the store.
Cashier
Chandler, AZ
- Assessed customer needs and responded to questions. Bagged merchandise by following standard procedures. Rotated stock to maintain freshness. Unboxed new merchandise. Worked with customer service to resolve issues. Operated the cash register with proficiency.
Shift Supervisor, Customer Service
Starbucks
Tempe, AZ
- Serves orders to customers at windows, counters and tables. Quickly and efficiently processed payments and made accurate change. Closely followed standard procedures for safe food preparation, assembly and presentation to ensure customer satisfaction. Performed general maintenance duties, including mopping floors, washing dishes, wiping counter tops and emptying grease traps. Followed all established restaurant practices and procedures. Worked well with teammates and openly invited coaching from the management team. Took initiative to find extra tasks when scheduled duties were completed.
Server, Shift Supervisor
Tocaya Modern Mexican Restaurant
Tempe, AZ
- Followed all established restaurant practices and procedures. Worked well with teammates and openly invited coaching from the management team. Took initiative to find extra tasks when scheduled duties were completed. Mastered Point of Sale (POS) computer system for automated order taking. Worked as a team member performing cashier duties, product assistance and cleaning. Expressed appreciation and invited customers to return to the restaurant.
Teachers aide Promoted to SPED Dept. Paraprofessional Aide
Burke Basic Elementary School
Mesa, AZ
- Responsible for providing hands-on support to a Teacher when preparing lessons for teaching students in the classroom. Include helping with behavior management during lessons, tracking a student’s grades and behavior and setting up classroom materials before class. Reinforce lessons by reviewing material one-on-one and in small groups, Supervise lunch and recess, as well as in between classes and field trips. Assisting students who need additional help learning a specific concept. Emotional support to students struggling with things outside of school.
Registered Behavior Therapist
Hopebridge
Tempe, AZ
- Collect and record data on patient behavior, Provide crisis intervention as needed, Implement skill acquisition and behavior reduction treatments as directed by the supervisor, Provide a safe and supportive environment for patients and their family, Carry out clinical assessments and other administrative duties, Attends meetings with patients and provide support as needed.
Executive Resolution Specialist
Carvana
Tempe, AZ
08.2024 - Current
- Resolved customer issues by analyzing cases and providing effective solutions.
- Collaborated with cross-functional teams to enhance customer satisfaction and streamline processes.
- Managed escalated inquiries, ensuring timely and accurate resolutions for complex cases.
- Developed training materials to support team members in handling customer concerns efficiently.
- Analyzed trends in customer feedback to drive strategic improvements in service protocols.
- Leveraged advanced problem-solving techniques while maintaining empathy towards customers'' needs during interactions.
- Managed high-priority cases, ensuring timely resolution and positive outcomes.
- Negotiated resolutions with consumers following escalation team goodwill guidelines.
- Answered incoming phone calls from customers and identified issues.
Education
Pre-Law Criminal Justice
Arizona State University
Tempe, AZCriminal Justice
Maricopa Community Colleges, South Mountain Community College
Phoenix, AZHigh School Diploma - undefined
McClintock High School
Tempe, AZ, US01.2012
Skills
- Communication: Active listening and clear communication skills are in demand for many customer-facing roles
- Empathy: Being able to share another person's feelings and see things from their perspective
- Problem-solving: Identifying issues and resolving them efficiently and in a timely manner
- Product knowledge: Understanding the company's products and services so you can provide accurate information Patience: Remaining respectful and professional at all times
- Conflict resolution: Managing and resolving conflicts as soon as possible to prevent customers from feeling stressed
- Collaboration: Being able to work with people in different departments, companies, or organizations
- Facilitated communication between customers and service teams
- Facilitated customer assistance by addressing inquiries and resolving issues promptly
- Facilitated effective communication through active listening techniques
- Applied analytical reasoning to evaluate complex problems and develop effective solutions
- Cultivated strong customer relationships to enhance satisfaction and loyalty
- Assisted customers with inquiries and issues to enhance satisfaction Provided support in resolving product-related questions Guided customers through service processes to ensure clarity
Timeline
Executive Resolution Specialist
Carvana
08.2024 - Current
Cashier
Peter Piper Pizza
Cashier
Wendy's
Cashier Customer Service
SSP America
Cashier
Shift Supervisor, Customer Service
Starbucks
Server, Shift Supervisor
Tocaya Modern Mexican Restaurant
Teachers aide Promoted to SPED Dept. Paraprofessional Aide
Burke Basic Elementary School
Registered Behavior Therapist
Hopebridge
High School Diploma - undefined
McClintock High School
Pre-Law Criminal Justice
Arizona State University
Criminal Justice
Maricopa Community Colleges, South Mountain Community College