Aurelio Acosta Salomon Jr
Tucson
Summary
Dedicated security officer with expertise in customer service and security compliance. Proven ability to manage safety protocols and resolve complex issues while maintaining strong customer relationships.
Overview
14
14
years of professional experience
2010
2010
years of post-secondary education
Work History
Traditional Security Officer
Allied Universal Security Services
Tucson
12.2011 - Current
- Used company badging system to create badges for new employees and visitors.
- Monitored premises to ensure safety and security compliance.
- Responded promptly to alarms and incidents throughout the facility.
- Prepared detailed reports regarding daily activities, unusual occurrences, maintenance issues.
- Monitored CCTV systems to ensure safety and security of premises.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Maintained security by following procedures, monitoring logbooks, and issuing visitor badges.
- Performed data entry tasks into various computer systems accurately and promptly.
- Handled customer inquiries and complaints, providing timely and appropriate solutions.
- Greeted customers, answered general questions and directed to appropriate locations.
- Protected clients' rights by maintaining confidentiality of personal and financial information.
- Provided exceptional customer service to enhance visitor experience.
Education
Sunnyside High School
Tucson, AZSkills
- Security awareness
- Attention to detail
- Fluent in Spanish
- CCTV surveillance
- Complex Problem-solving
- Customer relationship management
- Badging system and Data entry
- Microsoft Excel
- PC proficient
- Customer service
- Greeting and seating clients
- Information protection
- Effective communication
- Client relations
- Customer satisfaction measurement
- Cultural awareness
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Traditional Security Officer
Allied Universal Security Services
12.2011 - Current
Sunnyside High School