Austin Dunn
Cottonwood
Summary
Detail-oriented compliance agent and security sergeant with a robust background in regulatory adherence and incident management. Known for strong team collaboration and conflict resolution skills, driving improved security processes and customer satisfaction. Dynamic Security Sergeant with proven leadership in incident response and compliance management. Expertise in team training, conflict resolution, and security coordination ensures a safe environment for guests and staff.
Overview
8
8
years of professional experience
Work History
Security Sergeant
Cliff Castle Casino Hotel
Camp Verde
11.2023 - Current
- Conducted regular patrols to ensure safety and security of guests and staff.
- Responded promptly to incidents, coordinating with local law enforcement as needed.
- Enforced property rules and regulations to maintain a safe environment.
- Trained new officers on procedures, protocols, and emergency response techniques.
- Documented incidents and prepared reports for management review and action.
- Resolved conflicts between employees or customers in a professional manner.
- Collaborated with team members to improve security processes and communication strategies.
- Coached and directed junior team members on performance and policies implementation.
- Assisted with the preparation of shift schedules for assigned personnel and monitored their performance during shifts.
- Resolved customer complaints regarding security issues in a timely manner.
- Interacted regularly with customers to provide assistance when needed.
- Responded to emergency situations such as medical emergencies, fires, hazardous materials incidents, bomb threats, civil disturbances.
- Wrote detailed reports regarding daily security activities and notable incidents.
- Coordinated special events requiring additional security measures with local authorities.
- Ensured security of public and private property by patrolling premises.
- Supervised assigned personnel to ensure adherence to departmental policies and procedures.
- Investigated criminal acts occurring on company property in cooperation with police departments.
- Prepared daily activity reports and other required paperwork.
- Assisted local law enforcement agencies when necessary during investigations or arrests involving company property or personnel.
Compliance Agent
Yavapai-Apache Nation
Camp Verde
06.2021 - 11.2023
- Conducted compliance audits to assess adherence to regulatory standards.
- Assisted in implementing policies to enhance organizational compliance efforts.
- Monitored changes in regulations and communicated updates to staff.
- Supported investigations of compliance violations and recommended corrective actions.
- Maintained accurate records of compliance activities and findings for documentation purposes.
- Assisted in developing strategies to prevent future non-compliance incidents.
- Responded promptly to inquiries from government agencies about compliance issues.
- Drafted reports summarizing audit findings and recommendations for management review.
- Maintained detailed records of all compliance activities, including investigation outcomes and follow-up actions taken.
- Provided guidance on regulatory requirements to various departments within the organization.
- Investigated complaints regarding possible violations of laws or regulations and provided accurate assessment of risks associated with such violations.
Security Sergeant
Cliff Castle Casino Hotel
Camp Verde
07.2018 - 06.2021
- See above Job Description. Just changed Departments briefly to extend knowledge.
- Oversaw casino regulations for the Yavapai-Apache Nation as a compliance agent.
Education
High School Diploma -
Moon Valley High School
Phoenix05-2015
Skills
- Incident response
- Conflict resolution
- Report writing
- Emergency management
- Regulatory compliance
- Risk assessment
- Team supervision
- Problem solving
- Customer assistance
- Security protocols
- Effective communication
- Attention to detail
- Active listening
- Workplace safety
- Special event security planning
- Crime prevention
- Perimeter security
- Physical security
- Patrol procedures
- Emergency response
Languages
English
Professional
References
References available upon request.
Timeline
Security Sergeant
Cliff Castle Casino Hotel
11.2023 - Current
Compliance Agent
Yavapai-Apache Nation
06.2021 - 11.2023
Security Sergeant
Cliff Castle Casino Hotel
07.2018 - 06.2021
High School Diploma -
Moon Valley High School