Austin Fryhling
Tonopah
Summary
Dynamic professional with extensive experience as an Onsite Mobile Technician at Travel Centers of America, excelling in advanced troubleshooting and customer service. Proven track record in enhancing operational efficiency and ensuring safety compliance, while fostering knowledge sharing among team members to tackle complex repair challenges effectively.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
17
17
years of professional experience
Work History
Onsite Mobile Technician
Travel Centers of America
06.2021 - Current
- Diagnosed and repaired mobile equipment, ensuring operational reliability and safety compliance.
- Performed routine maintenance on vehicles to extend service life and reduce downtime.
- Utilized diagnostic tools to troubleshoot mechanical issues efficiently.
- Collaborated with team members to enhance workflow efficiency and customer satisfaction.
- Conducted quality inspections post-repair to ensure adherence to industry standards and client expectations.
- Delivered exceptional customer service through clear communication and empathy during challenging situations.
- Served as a valuable resource for coworkers seeking advice on difficult repairs or unique challenges encountered during servicing jobs.
Chief Dispatcher
United States Marine Corps
06.2009 - 05.2013
- Oversaw logistics coordination for personnel and equipment deployment, ensuring operational readiness.
- Managed communication between units to facilitate efficient resource allocation and mission execution.
- Developed and implemented dispatch protocols to enhance workflow efficiency and reduce response times.
- Trained junior dispatchers on systems operations, fostering skill development and operational consistency.
- Contributed to the overall success of the department by consistently meeting or exceeding performance targets while maintaining high standards of professionalism and commitment to excellence.
Education
Associate of Applied Science - Diesel Technician
Universal Technical Institute
Tolleson, AZ06-2015
Skills
- Knowledge sharing
- Advanced troubleshooting
- Repair documentation
- Problem-solving
- Multitasking
- Vehicle maintenance
- Strong leadership
- Customer service
- Multitasking and organization
- Decision-making
Timeline
Onsite Mobile Technician
Travel Centers of America
06.2021 - Current
Chief Dispatcher
United States Marine Corps
06.2009 - 05.2013
Associate of Applied Science - Diesel Technician
Universal Technical Institute