Austin Leduc
Cave Creek
Summary
Operations management professional with significant experience in enhancing operational efficiencies and leading high-performing teams. Known for meticulous approach to process improvement and commitment to achieving organizational goals. Recognized for strong leadership skills and ability to adapt to dynamic business needs while ensuring collaborative success.
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Area Manager of Operations
FireCATT
12.2022 - Current
- Conduct regular audits of facility operations to ensure compliance with industry regulations and company policies.
- Lead a team of professionals, fostering a collaborative environment to achieve company goals.
- Facilitate communication between departments, resolving conflicts, and streamlining processes for better collaboration.
- Enhance customer satisfaction by addressing concerns promptly and implementing process improvements.
- Oversee daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
- Monitor budget and utilize operational resources.
- Oversee day-to-day production activities in accordance with business objectives.
- Oversee successful implementation of operational strategies and policies to drive organizational growth and productivity.
- Conduct regular performance reviews to assess team progress, providing constructive feedback and guidance for continuous improvement.
- Collaborated with senior management to develop and execute long-term corporate goals and objectives.
- Managed budgets and resources, optimizing allocation for maximum impact on business objectives.
- Defined, implemented, and revised operational policies and guidelines.
- Established strong partnerships with vendors, suppliers, and key stakeholders to improve collaboration and ensure alignment with business requirements.
- Implemented data-driven decision-making processes to enhance operational performance and achieve targets.
- Promoted a culture of safety within the organization by enforcing compliance with established regulations, policies, procedures, as well as conducting regular auditschecks.
- Drove revenue growth through the identification of new market opportunities and the expansion of existing products/services offerings.
- Trained and guided team members to maintain high productivity and performance metrics.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Warehouse Manager
Southwest Waterjet and Laser
04.2020 - 12.2022
- Conducted periodic audits of inventory levels to ensure accuracy, identifying discrepancies for swift resolution.
- Maintained a safe work environment by enforcing strict adherence to OSHA guidelines and company policies.
- Managed relationships with external partners such as suppliers, ensuring timely deliveries while minimizing disruptions in supply chain operations.
- Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.
- Redesigned warehouse layout to accommodate new equipment, maximize space utilization, and optimize processes.
- Increased warehouse efficiency by implementing new inventory management systems and procedures.
- Fostered a positive workplace culture that motivated employees to perform their best while maintaining high morale.
- Collaborated closely with sales department to address any issues related to product availability or shipment delays.
- Facilitated smooth expansion of warehouse space to accommodate business growth, overseeing construction projects and integration of new systems.
- Facilitated collaboration between different departments to streamline processes and improve communication, leading to fewer errors and delays.
General Manager
Creek Patio Grill
12.2018 - 03.2020
- Created new revenue streams through Uber eats, Door dash, and Grub Hub
- Purchase adequate quantities of necessary restaurant items, including food, beverages, equipment
- Efficient with Aloha and Micros pos systems, Microsoft office, Microsoft word, Dropbox.
- Performed continuous evaluations of business operations to effectively align workflows for optimal area coverage and customer satisfaction
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
General Manager
Barrio Queen
03.2016 - 11.2018
- Increased revenue streams by reducing costs, managing schedules and performing variance and risk analysis to implement corrective actions
- Encouraged collaboration between team members to help everyone achieve profit and performance goals
- Conducted ongoing supplier evaluations to assess quality, timeliness and compliance of deliveries, maintaining tight cost controls and maximizing business operational efficiency
- Assisted with marketing strategy creation and advertising initiatives to better promote facility to public
- Processed payroll for over 150 employees
- Created new revenue streams through Uber eats, Door dash, and Grub Hub
- Controlled all aspects of inventory including ordering and receiving
- Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within the restaurant
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance
Restaurant Manager
Cold Beers And Cheeseburgers
05.2014 - 02.2016
- Purchased adequate quantities of necessary restaurant items, including food, beverages, equipment and supplies
- Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within the restaurant
- Created and deployed successful strategies to boost performance, streamline processes and increase efficiency in different areas
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance
- Prepared for and executed new menu implementations
- P & L expert
- Inventory specialist
- Carefully interviewed, selected, trained and supervised staff
Restaurant Manager
Buffalo Wild Wings Inc
08.2013 - 04.2014
- Applied knowledge of previous needs and forecasted business levels to estimate required supplies on weekly basis
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance
- Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business
- Carefully interviewed, selected, trained and supervised staff
- Correctly calculated inventory and ordered appropriate supplies
- Oversaw front of house personnel to maintain adequate staffing and minimize overtime
- Reconciled cash and credit card transactions to maintain accurate records
- Strategically developed effective marketing plans to increase sales and profits while managing costs
Kitchen Manager
Liv Cafe
01.2006 - 08.2013
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment
- Hired and managed all kitchen staff
- Maximized quality assurance by completing frequent checks of line
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies
- Purchased food and cultivated strong vendor relationships
- Oversaw food preparation and monitored safety protocols
- Created and deployed successful strategies to boost performance, streamline processes and increase efficiency in different areas
- Coordinated and organized all restaurant inventory
- Scheduled and received food and beverage deliveries, adhering to food cost and budget
- Checked and tested foods to verify quality and temperature
- Maintained high food quality standards by checking delivery contents to verify product quality and quantity
Education
Bachelor of Science - Project Management
Arizona State University
Tempe, AZ05-2018
High School Diploma -
Coronado High School
Scottsdale, AZ01.2005
Skills
- Coaching
- Human resources management
- Inventory
- Mentoring
- Pos systems
- Retail Sales
- Customer service
- Aloha POS
- Budgeting
- Pricing
- Management
- CRM software proficiency
- Data-driven decision making
- Leadership training
Certification
- ServSafe, 04/01/08, Present
- Title 4 manager license, 04/01/08, Present
- Driver's License
Personal Information
Willing To Relocate: Anywhere
Timeline
Area Manager of Operations
FireCATT
12.2022 - Current
Warehouse Manager
Southwest Waterjet and Laser
04.2020 - 12.2022
General Manager
Creek Patio Grill
12.2018 - 03.2020
General Manager
Barrio Queen
03.2016 - 11.2018
Restaurant Manager
Cold Beers And Cheeseburgers
05.2014 - 02.2016
Restaurant Manager
Buffalo Wild Wings Inc
08.2013 - 04.2014
Kitchen Manager
Liv Cafe
01.2006 - 08.2013
High School Diploma -
Coronado High School
Bachelor of Science - Project Management
Arizona State University
Similar Profiles
Gavin ConnorGavin Connor
Firehose / Ladder Tech at Firecatt Firehose TestingFirehose / Ladder Tech at Firecatt Firehose Testing
Serra FisherSerra Fisher
Research Assistant at Schwartz Laser Eye CenterResearch Assistant at Schwartz Laser Eye Center
Brett TerryBrett Terry
Paramedic at Da Vinci Health ServicesParamedic at Da Vinci Health Services
Quinn ZimmermanQuinn Zimmerman
Valet at SilverleafValet at Silverleaf
Oluwasegun ChimezieOluwasegun Chimezie
Area Manager of Operations at Amazon Logistic (AMZL)Area Manager of Operations at Amazon Logistic (AMZL)