Austin Leduc
Cave Creek
Summary
Experienced operations and management professional with expertise in optimizing operational efficiencies and leading high-performing teams. Meticulous approach to process improvement and strong commitment to achieving organizational goals. Recognized for exceptional leadership abilities and adaptability to dynamic business needs, fostering collaborative success. Results-oriented achiever with a proven track record of exceeding targets and driving success in fast-paced environments. Combining strategic thinking with hands-on experience to deliver impactful solutions that enhance organizational performance.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Service/Operation Manager
Culligan Water of Phoenix
Phoenix
09.2025 - Current
- Established KPIs to evaluate and enhance effectiveness of procedures.
- Facilitated regular team meetings to address challenges and promote collaboration.
- Oversaw inventory management, ensuring optimal stock levels for service requirements.
- Utilized data analysis tools to assess performance metrics and drive improvements.
- Implemented quality assurance standards for all customer interactions.
- Resolved escalated customer issues in a timely manner while maintaining high levels of satisfaction.
- Developed comprehensive reports on KPIs, providing insights to improve customer service operations.
Area Manager of Operations
FireCATT
12.2022 - 09.2025
- Oversee successful implementation of operational strategies and policies to drive organizational growth and productivity.
- Manage budgets and resources, optimizing allocation for maximum impact on business objectives.
- Streamlined operational processes by identifying improvement areas and implementing necessary changes.
- Developed multiple high-performing teams by recruiting top talent, providing ongoing training, and fostering a positive work environment.
- Traveled across all 48 states to monitor and assess team performance.
- Facilitated interdepartmental communication, resolved conflicts, and streamlined processes to enhance collaboration.
- Conduct regular audits of facility operations to ensure compliance with industry regulations and company policies. (NFPA) All 48 touching states.
Warehouse Manager
Southwest Waterjet and Laser
04.2020 - 12.2022
- Increased warehouse efficiency by implementing new inventory management systems and procedures.
- Managed relationships with suppliers to ensure timely deliveries and minimize disruptions in supply chain operations.
- Facilitated smooth expansion of warehouse space to accommodate business growth, overseeing construction projects and integration of new systems.
- Oversaw equipment maintenance and warehouse condition, identifying and coordinating necessary repairs and renovations.
- Conducted periodic audits of inventory levels to ensure accuracy, identifying discrepancies for swift resolution.
- Facilitated cross-department collaboration to streamline processes and improve communication, resulting in fewer errors and delays.
- Fostered a positive workplace culture that motivated employees to perform their best while maintaining high morale.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
General Manager/Multi Unit Manager
Creek Patio Grill
12.2018 - 03.2020
- Oversaw financial management across multiple units, focusing on cost control and revenue optimization.
- Increased overall efficiency by streamlining operations and implementing standardized processes across multiple units.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Generated revenue streams through partnerships with Uber Eats, DoorDash, and Grub Hub.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Built high-performing teams in each unit through targeted recruitment, coaching, and mentoring.
- Performed continuous evaluations of business operations to effectively align workflows for optimal area coverage and customer satisfaction
- Efficient with Aloha and Micros pos systems, Microsoft office, Microsoft word,Microsoft Suite, Dropbox.
General Manager/Multi Unit Manager
Barrio Queen
03.2016 - 11.2018
- Managed financial operations of multiple units, implementing cost control measures and revenue strategies.
- Monitored and adjusted pricing, discounts, and promotions to enhance profitability across all units.
- Negotiated vendor contracts to secure competitive pricing for goods and services at each location.
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
- Led multi-unit teams through periods of change while maintaining high levels of productivity and morale.
- Managed staff schedules and maintained adequate coverage for all positions.
- Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
Education
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Skills
- Staff training and development
- Sales and marketing strategies
- Database management
- Multi-million dollar P&L management
- Operations management
- Customer Service Management
- Budgeting and Financial Management
- CRM Software Proficiency
- P&L Report building and analyzation
- Food quality assurance
- Menu planning
- Conflict resolution
- Food and beverage management
- Multi-unit operations
- Guest relations
- Vendor negotiation
- Budget optimization
- Restaurant promotion management
- Purchasing
- POS system
- Process improvement
- Performance evaluations
Personal Information
Willing To Relocate: Anywhere
Certification
ServSafe
Timeline
Service/Operation Manager
Culligan Water of Phoenix
09.2025 - Current
Area Manager of Operations
FireCATT
12.2022 - 09.2025
Warehouse Manager
Southwest Waterjet and Laser
04.2020 - 12.2022
General Manager/Multi Unit Manager
Creek Patio Grill
12.2018 - 03.2020
General Manager/Multi Unit Manager
Barrio Queen
03.2016 - 11.2018