Summary
Overview
Work History
Education
Skills
Certification
Extracurricular Activities
References
Volunteer work
Languages
Timeline
Generic

Austin Vernia

Gilbert

Summary

Dynamic professional with strong communication and teamwork skills honed in fast-paced, customer-focused environments. Proven expertise in delivering exceptional customer service while maintaining organized workspaces. Committed to leveraging these competencies in a new field to contribute effectively to team success.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Crew Member

Cold Stone
Gilbert
02.2024 - 08.2025
  • I worked at the front counter, drive-thru, and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously, without compromising quality or efficiency.
  • Worked well with teammates, and accepted coaching from the management team.
  • Collaborated with team members to complete orders.
  • Improved customer satisfaction by providing friendly, efficient service at the register.
  • Cleaned and maintained all areas of the restaurant to promote a clean image.
  • Provided excellent customer service by greeting customers, and meeting quality expectations.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Trained new team members on procedures, customer service, and sales techniques.
  • I became familiar with products to answer questions and make suggestions.
  • Operated the cash register to ring up the final bill and process various forms of payment.
  • Prepared products following restaurant, health, and safety standards, and procedures.
  • Supported the training of new crew members, leading to a more efficient onboarding process.
  • Accurately operated the cash register to process customer payments.

Shift Lead

Zoyo Neighborhood Yogurt
04.2023 - 10.2023
  • Completed store opening and closing procedures and balanced tills.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and organized work environment, ensuring safety standards were met consistently.
  • Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Frequently inspected production area to verify proper equipment operation.
  • Completed cash and credit card transactions accurately using POS software.
  • Inventoried materials on weekly basis to identify and resolve discrepancies, maintaining highly accurate and current records.
  • Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.

Education

No Degree - Exercise Physiology

Northern Arizona University
Flagstaff, AZ
12-2029

High School Diploma -

Dr. Camille Casteel High School
Flagstaff, AZ
05-2024

Some College (No Degree) - Japanese

Northern Arizona University
Flagstaff, AZ

Skills

  • Clientele Support
  • Employee training
  • Equipment maintenance
  • Nutrition knowledge
  • Team collaboration
  • Time management
  • Multitasking and organization
  • Problem solving
  • Integrity and honesty
  • Basic math
  • Heavy lifting

Certification

  • CPR/AED Certification
  • ServSafe Food Handler's Certification

Extracurricular Activities

  • Culinary Club: I worked in a fast pace intense environment. That required a high level of focus and multitasking skills. I cooked, cleaned, prepared, and worked with other to prepare catering orders for school banquets and events.
  • Omega Delta Phi Fraternity inc.: I deal in a leadership role that requires team work, the ability to work with others, and solve problems. We host and plan social/ service events for the community to promote inclusion and a welcoming positive experience for its members.
  • NAU physical therapy club: I attend biweekly meetings that host guest speakers who talk on different aspects of physical therapy and sports medicine overall.
  • Varsity soccer team: I played right back for the Casteel Varsity soccer team. This position required team work and great communication skills to become successful

References

Joe Kolnick. Phone #: (480)-236-9436

Former Relation: Cold Stone Owner

Kalynn. Phone #: (602)-318-5986

Former Relation: Zoyo District Manager

Volunteer work

  • I have packaged and delivered hot meals to the homeless
  • I help companies move equipment from location to location
  • I cater and help cook and prepare meals for school events or banquets
  • I help setup tables and other large heavy objects for school events

Languages

Spanish
Limited
Japanese
Limited
English
Native/ Bilingual

Timeline

Crew Member

Cold Stone
02.2024 - 08.2025

Shift Lead

Zoyo Neighborhood Yogurt
04.2023 - 10.2023

No Degree - Exercise Physiology

Northern Arizona University

High School Diploma -

Dr. Camille Casteel High School

Some College (No Degree) - Japanese

Northern Arizona University
Austin Vernia