Austin Cooper
Chandler,AZ
Summary
Astute technical support representative with ability to analyze, diagnose and resolve computer user support issues. Experienced in providing technical support to users and resolving technical issues. Possesses knowledge of standard operating systems and networking protocols.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Technical Support Representative
Applause App Quality
10.2021 - Current
- Continuously updated personal technical knowledge through participation in workshops, seminars, and self-study to better serve client needs.
- Configured and tested new software and hardware.
- Managed challenging customer situations with diplomacy and professionalism, often turning negative experiences into positive outcomes.
- Learned and adapted quickly to new technology and software applications.
Technical Support Representative
Keap
03.2021 - 10.2021
- Researched product and issue resolution tactics to address customer concerns.
- Translated complex technical issues into digestible language for non-technical users.
- Documented customer interactions in detail within case management systems, ensuring comprehensive records were maintained for future reference.
- Proved successful working within tight deadlines and fast-paced environments.
Behavior Therapist
Lexington Behavioral Health
05.2019 - 12.2020
- Visited clients at home, school and other settings to leverage expertise and positively impact individuals' lives with skilled interventions.
- Implemented crisis intervention techniques, effectively deescalating challenging situations while maintaining safety.
- Improved client behavior by implementing individualized therapy plans and interventions.
- Documented client behavior and interventions attempted and collected and reported data using approved format, methods and forms.
Education
Associate of Science - Cybersecurity
Chandler-Gilbert Community College
Chandler, AZ12.2024
High School Diploma -
Hamilton High School
Chandler, AZ05.2014
Skills
- CompTIA A Certification
- Technical Troubleshooting
- Windows 10 & 11
- Mac Systems
- Microsoft 365
- Microsoft Outlook
- Linux
- General Networking Knowledge
- Command Line Interface
- Issue and Resolution Tracking
- Customer Service
- Organizational Skills
Certification
- CompTIA A+
- Google IT Support
Timeline
Technical Support Representative
Applause App Quality
10.2021 - Current
Technical Support Representative
Keap
03.2021 - 10.2021
Behavior Therapist
Lexington Behavioral Health
05.2019 - 12.2020
Associate of Science - Cybersecurity
Chandler-Gilbert Community College
High School Diploma -
Hamilton High School
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