Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Austin Cooper

Chandler,AZ

Summary

Astute technical support representative with ability to analyze, diagnose and resolve computer user support issues. Experienced in providing technical support to users and resolving technical issues. Possesses knowledge of standard operating systems and networking protocols.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Technical Support Representative

Applause App Quality
10.2021 - Current
  • Continuously updated personal technical knowledge through participation in workshops, seminars, and self-study to better serve client needs.
  • Configured and tested new software and hardware.
  • Managed challenging customer situations with diplomacy and professionalism, often turning negative experiences into positive outcomes.
  • Learned and adapted quickly to new technology and software applications.

Technical Support Representative

Keap
03.2021 - 10.2021
  • Researched product and issue resolution tactics to address customer concerns.
  • Translated complex technical issues into digestible language for non-technical users.
  • Documented customer interactions in detail within case management systems, ensuring comprehensive records were maintained for future reference.
  • Proved successful working within tight deadlines and fast-paced environments.

Behavior Therapist

Lexington Behavioral Health
05.2019 - 12.2020
  • Visited clients at home, school and other settings to leverage expertise and positively impact individuals' lives with skilled interventions.
  • Implemented crisis intervention techniques, effectively deescalating challenging situations while maintaining safety.
  • Improved client behavior by implementing individualized therapy plans and interventions.
  • Documented client behavior and interventions attempted and collected and reported data using approved format, methods and forms.

Education

Associate of Science - Cybersecurity

Chandler-Gilbert Community College
Chandler, AZ
12.2024

High School Diploma -

Hamilton High School
Chandler, AZ
05.2014

Skills

  • CompTIA A Certification
  • Technical Troubleshooting
  • Windows 10 & 11
  • Mac Systems
  • Microsoft 365
  • Microsoft Outlook
  • Linux
  • General Networking Knowledge
  • Command Line Interface
  • Issue and Resolution Tracking
  • Customer Service
  • Organizational Skills

Certification

  • CompTIA A+
  • Google IT Support

Timeline

Technical Support Representative

Applause App Quality
10.2021 - Current

Technical Support Representative

Keap
03.2021 - 10.2021

Behavior Therapist

Lexington Behavioral Health
05.2019 - 12.2020

Associate of Science - Cybersecurity

Chandler-Gilbert Community College

High School Diploma -

Hamilton High School
Austin Cooper