Autumn Cunningham
Tucson,AZ
Summary
Customer Success and Operations Professional with extensive experience in driving organizational performance and building strategic client relationships. Delivered measurable improvements in operational efficiency and customer satisfaction through executive coaching and process optimization. Committed to fostering trusted partnerships and enhancing long-term growth with a strong focus on collaboration and effective communication.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Licensed REALTOR
Long Realty
Long Realty (Arizona)
07.2020 - Current
- Earned the Certified Negotiation Expert (CNE) designation while successfully managing complex negotiations and high-value transactions.
- Established and grew referral-based real estate business serving residential buyers and sellers, resulting in increased client engagement and loyalty.
- Developed strong client relationships, leading to repeat business and referrals through personalized service and expert guidance.
- Specialized in military and federal law enforcement relocations requiring exceptional communication, direction, organization, and customer service.
- Managed transaction coordination, marketing, compliance, budgeting, client communications, contract documentation, and business operations.
- Recruited, trained, and mentored new real estate professionals, supporting onboarding and professional development.
- Documented work history with Windermere Real Estate and Bellwether Real Estate from 2015 to 2020.
Associate Certified Coach (ACC) | Business Consultant | Founder
Protea Professional Coaching
Tucson, Arizona
01.2020 - Current
- Design and facilitate individual and group coaching programs focused on leadership development, communication, strategic planning, accountability, performance improvement, and business growth.
- Coach entrepreneurs, executives, business owners, and professionals throughout the United States and internationally, delivering personalized executive and business coaching that supports leadership growth and organizational success.
- Ensure compliance with International Coaching Federation (ICF) ethical standards and professional coaching competencies.
- Consulted with clients to enhance decision-making and operational effectiveness, driving improved organizational performance.
- Built trusted, long-term client relationships through a consultative approach, facilitating solutions that lead to measurable outcomes.
- Developed and implemented standard operating procedures and client onboarding processes, streamlining business operations and enhancing branding and marketing initiatives.
Quality Assurance Manager
Bridgepoint Education
San Diego, California
01.2005 - 07.2009
- Developed and implemented company-wide quality assurance programs, audit procedures, standard operating procedures (SOPs), and operational best practices to enhance quality control.
- Built the Quality Assurance and Audit departments from the ground up, expanding operations to more than 40 employees across two states.
- Led organization-wide compliance initiatives, process improvement projects, and quality audits that improved operational consistency and organizational effectiveness.
- Directed recruiting, onboarding, coaching, scheduling, performance management, and professional development for quality assurance teams.
- Trained over 3,000 employees on quality standards, compliance, operational procedures, and customer service excellence, fostering a culture of quality awareness.
- Presented executive-level operational dashboards, performance analyses, and strategic recommendations to senior leadership.
- Collaborated with executive leadership and cross-functional departments to enhance customer experience and operational performance, driving improved business outcomes.
Education
High School Diploma -
San Pasqual High School
Escondido, CAOrganizational Development
Ashford University
San Diego, CASkills
- Account Management
- Customer Success
- Real estate marketing
- Market Trends Analysis
- Project Management
- Operations Management
- Strategic Planning
- Compliance
- CRM systems expertise
- Microsoft 365 proficiency
- Google Workspace
- Zoom
- Digital Document Management
- Leadership Development
Accomplishments
- Chairman's Circle Platinum, Long Realty Company.
- Trailblazer Award Recipient, Bridgepoint Education.
Affiliations
National Association of Realtors
Tucson Association of Realtors
International Coaching Federation
Certification
- Associate Certified Coach (ACC), International Coaching Federation
- Certified Negotiation Expert (CNE)
- Arizona Real Estate License
Timeline
Licensed REALTOR
Long Realty
07.2020 - Current
Associate Certified Coach (ACC) | Business Consultant | Founder
Protea Professional Coaching
01.2020 - Current
Quality Assurance Manager
Bridgepoint Education
01.2005 - 07.2009
High School Diploma -
San Pasqual High School
Organizational Development
Ashford University
Leadership & Community
- Former Chairman - Poverty Task Force, City of Ferndale.
- Fundraising Volunteer - Border Patrol Scholarship Foundation
- Organizer - ReSources Vail Food Bank
- Organizer - Ferndale Food Bank