Ava Ballor
Mesa
Summary
Highly motivated and adaptable professional with experience in fast-paced customer service environments and a strong foundation in mortgage lending. Skilled at providing exceptional client experiences, managing completing priorities, and delivering results under pressure. Successfully trained as a mortgage loan officer and passed the NMLS SAFE exam, demonstrating commitment to excellence and professional growth. Eager to bring strong interpersonal skills, attention to detail, and a solutions-oriented mindset to a dynamic mortgage company.
Overview
3
3
years of professional experience
Work History
Intro Banker
Rocket Mortgage
07.2024 - 09.2024
- Studied and passed the NMLS SAFE exam
- Focused on banking procedure and federal law
- Studied the ins and outs of Mortgages and corporate computer systems
Barista
Dutch Bros Coffee
04.2023 - 07.2024
- Specialized in a fast paced environment, taking orders, preparing drinks and handling cash transactions
- Trained in every position, and able to do all of them with competence
- Maintains a high moral compass and embraces the Golden Rule
- Extensive time spent memorizing the entire menu
Barista
Starbucks
09.2021 - 03.2023
- Trusted employee who opened and closed the shop for management
- Trained in all aspects of the business (except management)
- Managed multiple tasks at once in a busy, high demand environment
- Trained new employees
Education
High School Diploma -
Gilbert High School
Gilbert, AZ05-2022
No Degree -
Arizona State University
Tempe, AZ05-2024
Skills
- I specialize in customer interaction, reading people’s needs, and making sure they leave happy
- Excels at building trust with customers and fostering business and brand loyalty
- Constantly promoted and put in training positions for new hires
- Works quickly and consistently while minimizing errors
- Excellent at getting along with people and diffusing situations
Timeline
Intro Banker
Rocket Mortgage
07.2024 - 09.2024
Barista
Dutch Bros Coffee
04.2023 - 07.2024
Barista
Starbucks
09.2021 - 03.2023
High School Diploma -
Gilbert High School
No Degree -
Arizona State University
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