Ava Marques
Goodyear
Summary
Dynamic Front of House Manager at Makawao Public House with a proven track record in guest relations and conflict resolution. Expert in training and mentoring staff, fostering teamwork, and enhancing customer experiences. Skilled in POS system operations, consistently delivering outstanding service and maintaining a positive dining environment.
Overview
2
2
years of professional experience
Work History
Front of House Manager
Makawao Public House
12.2023 - 03.2025
- Partnered with back-of-house management in order to maintain seamless communication between teams, ensuring a smooth dining experience for guests.
- Resolved guests complaints while maintaining positive customer environment.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Developed strong relationships with guests, addressing complaints promptly and ensuring a positive dining experience.
- Trained as a Food Runner, Host, Kitchen positions, and office manager
Food Runner
Paia Bay Coffee
01.2023 - 09.2023
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
- Greeted customers and provided outstanding customer service.
- Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
Sales Associates
American Eagle
11.2022 - 01.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
High School Diploma -
Penn Foster
Online 05-2024
Skills
- Guest relations
- Conflict resolution
- Staff management
- Training and mentoring
- POS system operations
Timeline
Front of House Manager
Makawao Public House
12.2023 - 03.2025
Food Runner
Paia Bay Coffee
01.2023 - 09.2023
Sales Associates
American Eagle
11.2022 - 01.2023
High School Diploma -
Penn Foster
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