Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Aviana Ovadia

Phoenix

Summary

Detail-oriented and reliable professional with experience in logistics, operations, and customer service across food service, retail, and corporate environments. Known for being dependable, adaptable, and highly organized in fast-paced settings. Seeking to contribute to a delivery and logistics team by supporting accurate parts handling, transportation coordination, and operational efficiency.

Overview

4
4
years of professional experience

Work History

Associate Program Manager

Best Western International
02.2024 - Current
  • Coordinated execution of national marketing and loyalty program initiatives across hotel locations.
  • Managed a large internal database of partner contacts, ensuring consistent communication across properties.
  • Shared promotional content and materials through Office365 platforms to drive engagement.
  • Conducted market research and performance tracking to optimize program strategies.
  • Collaborated with internal teams and external partners to ensure smooth rollout of campaigns and operations.
  • Ensured successful project outcomes by closely monitoring risks, identifying potential issues, and implementing corrective actions.

Server

Two Brother's Kitchen
08.2021 - Current
  • Provided high-quality service in a fast-paced restaurant environment, managing multiple tables and customer needs at once.
  • Maintained order accuracy, handled payments, and supported front-of-house cleanliness and organization.
  • Communicated clearly with kitchen and management staff to keep operations running efficiently.
  • Balanced high guest volume with excellent customer care, multitasking, and teamwork.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.

Shift Lead

Jersey Mike's Subs
04.2023 - 10.2024
  • Oversaw daily shift operations, ensuring quality, speed, and customer satisfaction.
  • Managed inventory, restocked supplies, and enforced food safety and sanitation standards.
  • Trained new hires and provided leadership on customer service and efficiency.
  • Addressed guest needs and coordinated team responsibilities during peak hours.
  • Completed store opening and closing procedures and balanced tills.
  • Trained new employees and delegated daily tasks and responsibilities.

Sales Associate

Gap Inc
06.2022 - 03.2023
  • Maintained well-organized stockroom and sales floor; supported inventory flow and product presentation.
  • Processed sales transactions quickly and accurately during high-volume shifts.
  • Promoted ongoing sales and reward programs to drive customer engagement.
  • Assisted in team sales goals and store upkeep to maintain company standards.

Education

Bachelor of Science - Hospitality Management

Northern Arizona University
Flagstaff, AZ
05-2027

Skills

  • Logistics & Delivery Coordination
  • Inventory Management
  • Order Processing & POS Systems
  • Team Leadership & Supervision
  • Fast-Paced Problem Solving
  • Communication & Organization
  • Safety & Cleanliness Compliance
  • Scheduling and planning

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Associate Program Manager

Best Western International
02.2024 - Current

Shift Lead

Jersey Mike's Subs
04.2023 - 10.2024

Sales Associate

Gap Inc
06.2022 - 03.2023

Server

Two Brother's Kitchen
08.2021 - Current

Bachelor of Science - Hospitality Management

Northern Arizona University

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Aviana Ovadia