ALANA WRIGHT
Maricopa
Summary
Motivated and eager to break into the industry of helping individuals find their dream homes. I bring 10 years of customer service experience, a background in sales, and firsthand knowledge as a homeowner to excel in the mortgage and real estate sector. Please feel free to reach out if you require any additional information.
Overview
4
4
years of professional experience
Work History
Patient Service Representative
Dignity Health
10.2023 - Current
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Used ATHENAIDX to schedule, reschedule, and cancel appointments.
- Verified insurance eligibility and coverage for patients.
- Managed patient registration process, confirming data accuracy and completeness.
- Facilitated communication between patients and various departments and staff. to ensure patient's escalations were handled promptly with consideration
- Worked relentlessly to ensure adherence for "ready status" to clear call queues
Referral Coordinator
DIGNITY HEALTH
07.2023 - 10.2023
- Working in Outgoing Pediatric Referrals, I created cheat sheets to toggle clinic information easier, (See Peds Cheat Sheet in GoogleDocs)
- Gained proficiency in AthenaIDX, CAREB's WQM, PowerChart, and navigating Ambulatory Workflow to enhance operational efficiency.
- Maintained accurate records on in-progress and completed referrals, ensuring full data integrity throughout process.
- Called insurance companies to obtain accurate and up-to-date eligibility information on behalf of patients.
- Maintained steady workflow as to meet adherence expectations at the end of each work day
Talent Acquisition Specialist
Connect.
03.2023 - 07.2023
- Scheduling and acting as liaison between candidates and company
- Privileged to be handpicked for exclusive training opportunity under esteemed mentorship of Director of Talent Acquisitions at organization's head national office
- Talent Sourcing: Proven ability to identify and attract highly qualified candidates through various channels, including job boards, social media, referrals, and networking
- Data-driven Decision Making: Utilizing analytics and metrics to track recruitment performance, optimize processes, and make informed hiring decisions
- Conducted exit interviews and new hire follow-ups to provide feedback to management
- Promoted company culture to establish company as employer of choice in local market
Case Management Assistant- Reauthorizations
Professional Healthcare Network
09.2021 - 09.2022
- Verified eligibility of patients insurance
- Compounded medical records and Case notes into coherent files for managerial case review
- Safeguarded patient privacy with strict adherence to HIPAA protocols
- Maintained accurate records and documented client data in company databases
Customer Service Rep- Pharmacy Tech Assistant
CVS/caremark
01.2021 - 08.2021
- Demonstrated excellent communications skills while dealing with patient concerns through inbound/outbound calls and emails
- Enthusiastically assisted members through insurance in receiving refills for medications
- Maintained up-to-date billing and contact information for member
- Entered charges/payment for prescriptions and performs daily payment operations
- Referred members to pharmacists for any/all medical questions pertaining to prescription
- Effectively encouraged members to upgrade refill insurance plans for mutual benefit
- Answered, screened and processed high volume of calls daily with call management system and web-based communications
Education
Bachelor of Science - Psychology
Northern Arizona University
05-2026
Skills
- Documentation review
- Attention to detail
- 10 YEARS of customer service
- Sales expertise
- Time management
- Clear and concise communication
- Cultivating trust
- Influential negotiation techniques
Timeline
Patient Service Representative
Dignity Health
10.2023 - Current
Referral Coordinator
DIGNITY HEALTH
07.2023 - 10.2023
Talent Acquisition Specialist
Connect.
03.2023 - 07.2023
Case Management Assistant- Reauthorizations
Professional Healthcare Network
09.2021 - 09.2022
Customer Service Rep- Pharmacy Tech Assistant
CVS/caremark
01.2021 - 08.2021
Bachelor of Science - Psychology
Northern Arizona University
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