Ayan Farmanova
Baku,AZ
Summary
Versatile communication expert with a strong background in content creation, digital marketing, and social media management. Experience includes collaborating on innovative content solutions and utilizing trend analysis to drive impactful messaging and audience connection.
Overview
4
4
years of professional experience
Work History
Online Response Administrator & Social Media Specialist
ABC - TELECOM KONTAKT HOME
09.2025 - Current
- Developed and implemented social media strategies that increased brand engagement and audience interaction.
- Monitored social media trends to adapt strategies and enhance content relevance for target audiences.
- Researched trending topics relevant to target audiences and created engaging content accordingly.
- Managed and responded to customer inquiries across digital platforms, ensuring timely and professional resolution.
- Collaborated with design teams to create visually appealing graphics and posts.
Call Center & Social Media Specialist
Azerbaijan Food Safety Agency
08.2024 - 09.2025
- Managed and documented citizen inquiries and complaints received via Facebook, WhatsApp, and hotline calls (using CRM).
- Compiled and submitted daily and monthly reports on user requests, feedback, and complaints to management.
- Investigated AI-based tools to enhance reporting accuracy and streamline complaint management for improved response efficiency.
- Managed "E-Qidam" mobile application, enhancing functionality and ensuring accurate reporting for user engagement.
Content Creator / Copywriter
VV Group
09.2023 - 03.2024
- Coordinated content creation processes across teams and stakeholders to deliver timely and consistent messaging.
- Developed and managed written content for project communications, enhancing clarity and alignment with brand messaging.
- Prepared and presented progress reports and performance summaries, emphasizing storytelling and audience engagement.
Youth Engagement & Social Media Specialist
Gradfeld Education Services
03.2023 - 09.2023
- Facilitated daily social media interactions with students and followers, building community and enhancing engagement.
- Created engaging social media content for educational programs, fostering student interest and participation.
- Analyzed social media metrics to enhance audience engagement strategies.
- Coordinated with marketing team to align campaigns with brand messaging, ensuring consistent communication across platforms.
Junior Core Bank Support Specialist
The International Bank of Azerbaijan
07.2022 - 01.2023
- Delivered customer support via phone, email, and chat to address client needs effectively.
- Resolved client inquiries and issues efficiently and effectively.
- Collaborated with internal teams to resolve escalated customer queries quickly.
- Utilized problem-solving skills and analytical thinking to resolve issues in daily operations.
- Monitored system processes and generated reports to ensure operational accuracy.
Education
Digital Marketing - Content, Reels, SMM, Meta and Google Ads, SEO, SEM
DİV Academy
Baku, Azerbaijan04-2026
Political Science -
Khazar University
Baku, Azerbaijan07-2022
Skills
- Social media management
- Social media campaigns
- Digital marketing and advertising
- Community engagement
- Social media analytics
- Community engagement
- Market research
- Data analysis
- Graphic design basics
- Team collaboration
- Market research
Languages
Turkish-Proficiency
English-Advanced
German-Pre-Intermediate
Russian-Pre-Intermediate
Timeline
Online Response Administrator & Social Media Specialist
ABC - TELECOM KONTAKT HOME
09.2025 - Current
Call Center & Social Media Specialist
Azerbaijan Food Safety Agency
08.2024 - 09.2025
Content Creator / Copywriter
VV Group
09.2023 - 03.2024
Youth Engagement & Social Media Specialist
Gradfeld Education Services
03.2023 - 09.2023
Junior Core Bank Support Specialist
The International Bank of Azerbaijan
07.2022 - 01.2023
Digital Marketing - Content, Reels, SMM, Meta and Google Ads, SEO, SEM
DİV Academy
Political Science -
Khazar University