Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Ayan Farmanova

Ayan Farmanova

Baku,AZ

Summary

Versatile communication expert with a strong background in content creation, digital marketing, and social media management. Experience includes collaborating on innovative content solutions and utilizing trend analysis to drive impactful messaging and audience connection.

Overview

4
4
years of professional experience

Work History

Online Response Administrator & Social Media Specialist

ABC - TELECOM KONTAKT HOME
09.2025 - Current
  • Developed and implemented social media strategies that increased brand engagement and audience interaction.
  • Monitored social media trends to adapt strategies and enhance content relevance for target audiences.
  • Researched trending topics relevant to target audiences and created engaging content accordingly.
  • Managed and responded to customer inquiries across digital platforms, ensuring timely and professional resolution.
  • Collaborated with design teams to create visually appealing graphics and posts.

Call Center & Social Media Specialist

Azerbaijan Food Safety Agency
08.2024 - 09.2025
  • Managed and documented citizen inquiries and complaints received via Facebook, WhatsApp, and hotline calls (using CRM).
  • Compiled and submitted daily and monthly reports on user requests, feedback, and complaints to management.
  • Investigated AI-based tools to enhance reporting accuracy and streamline complaint management for improved response efficiency.
  • Managed "E-Qidam" mobile application, enhancing functionality and ensuring accurate reporting for user engagement.

Content Creator / Copywriter

VV Group
09.2023 - 03.2024
  • Coordinated content creation processes across teams and stakeholders to deliver timely and consistent messaging.
  • Developed and managed written content for project communications, enhancing clarity and alignment with brand messaging.
  • Prepared and presented progress reports and performance summaries, emphasizing storytelling and audience engagement.

Youth Engagement & Social Media Specialist

Gradfeld Education Services
03.2023 - 09.2023
  • Facilitated daily social media interactions with students and followers, building community and enhancing engagement.
  • Created engaging social media content for educational programs, fostering student interest and participation.
  • Analyzed social media metrics to enhance audience engagement strategies.
  • Coordinated with marketing team to align campaigns with brand messaging, ensuring consistent communication across platforms.

Junior Core Bank Support Specialist

The International Bank of Azerbaijan
07.2022 - 01.2023
  • Delivered customer support via phone, email, and chat to address client needs effectively.
  • Resolved client inquiries and issues efficiently and effectively.
  • Collaborated with internal teams to resolve escalated customer queries quickly.
  • Utilized problem-solving skills and analytical thinking to resolve issues in daily operations.
  • Monitored system processes and generated reports to ensure operational accuracy.

Education

Digital Marketing - Content, Reels, SMM, Meta and Google Ads, SEO, SEM

DİV Academy
Baku, Azerbaijan
04-2026

Political Science -

Khazar University
Baku, Azerbaijan
07-2022

Skills

  • Social media management
  • Social media campaigns
  • Digital marketing and advertising
  • Community engagement
  • Social media analytics
  • Community engagement
  • Market research
  • Data analysis
  • Graphic design basics
  • Team collaboration
  • Market research

Languages

Turkish-Proficiency

English-Advanced

German-Pre-Intermediate

Russian-Pre-Intermediate

Timeline

Online Response Administrator & Social Media Specialist

ABC - TELECOM KONTAKT HOME
09.2025 - Current

Call Center & Social Media Specialist

Azerbaijan Food Safety Agency
08.2024 - 09.2025

Content Creator / Copywriter

VV Group
09.2023 - 03.2024

Youth Engagement & Social Media Specialist

Gradfeld Education Services
03.2023 - 09.2023

Junior Core Bank Support Specialist

The International Bank of Azerbaijan
07.2022 - 01.2023

Digital Marketing - Content, Reels, SMM, Meta and Google Ads, SEO, SEM

DİV Academy

Political Science -

Khazar University
Ayan Farmanova