Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Ayana Isaac

Tempe

Summary

Being a customer service representative I brought top-notch skills in oral and written communication, active listening and analytical problem-solving skills. I enhanced customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.


As a caring and competent childcare provider I experienced in keeping kids safe while nurturing development with age-appropriate activities. I have strong verbal and written communication skills, organized nature, and proactive approach to solving problems and managing conflict.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Childcare Provider

Tuney Tots Daycare
05.2023 - Current


  • Developing strong relationships with families, providing regular updates on child progress and establishing trust.
  • Supporting emotional well-being by addressing individual needs and providing a nurturing environment for growth.
  • Managing behavior issues effectively using positive reinforcement techniques, fostering a respectful atmosphere within the childcare setting.
  • Ensuring child safety through vigilant supervision, maintaining proper ratios during indoor and outdoor activities.
  • Assisting children in developing fine motor skills through play-based learning activities such as puzzles and stacking blocks.

Licensed Eyelash Technician

Amazing Lash Studio
07.2022 - 05.2023
  • Explained and demonstrated eyelash extension to hesitant guests to increase confidence in process.
  • Listened to client preferences for effect created by eyelash extensions and suggested best-suited products.
  • Sought professional training and applied newest methods of eyelash extension application.
  • Educated clients on appropriate care of new eyelashes.
  • Sanitized and sterilized equipment as required by law and company policy.

Account Manager

Discover Financial Services
07.2019 - 05.2022
  • With being an account manager I took the responsibility of assisting customers with their credit card accounts.
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • I would often submit payments, assist with billing inquiries, and update any personal information such as billing addresses, phone numbers, etc.
  • Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
  • Focused on the customer’s experience to guarantee they felt satisfied and complete once our conversation ended.
  • With the effects of this year’s pandemic, I have gained the experience of working from home.
  • This experience has allowed me to become more self-sufficient by utilizing my resources remotely.
  • Entering data on each customer’s account, filling emails, and processing some data entry inquiries.

Education

Associate of Arts - Communications

Maricopa Community Colleges - Scottsdale Community College
Scottsdale, AZ
05.2026

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Data Entry
  • Call center experience
  • Problem Resolution
  • Computer Proficiency
  • Eyelash extension application
  • Client Retention Strategies
  • Patience and Empathy

Certification

  • High School Diploma
  • Licensed Esthetician - AZ Board of Cosmetology.

Timeline

Childcare Provider

Tuney Tots Daycare
05.2023 - Current

Licensed Eyelash Technician

Amazing Lash Studio
07.2022 - 05.2023

Account Manager

Discover Financial Services
07.2019 - 05.2022

Associate of Arts - Communications

Maricopa Community Colleges - Scottsdale Community College

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Ayana Isaac