Aydan Azizova
Baku,Azerbaijan
Summary
Handled customer queries focused on first-call resolution. Built positive customer rapport through friendly, professional communication. Maintained call centre efficiencies, ensuring clear, effective communication with all departments.
Overview
2
2
years of professional experience
5
5
years of post-secondary education
Work History
Logistics Coordinator
Cargo One
Baku
08.2025 - 12.2025
- Coordinated shipment schedules with carriers and clients to ensure timely and efficient deliveries.
- Managed inventory levels through regular stock assessments, accurate documentation, and data entry.
- Communicated with suppliers to confirm order details, solve discrepancies, and maintain smooth workflow.
Call centre agent
Prior leasing
Baku
08.2024 - 09.2024
- Handled customer queries focused on first-call resolution.
- Handled high call volumes with accuracy and efficiency for optimum productivity.
- Built positive customer rapport through friendly, professional communication.
- Maintained call centre efficiencies, ensuring clear, effective communication with all departments.
Experience manager
GIGI cosmetics
Baku
10.2023 - 11.2023
- Built positive customer rapport through friendly, professional communication.
- Improved customer satisfaction ratings through responsive query resolution.
Education consultant
lb Academy
Baku
08.2023 - 10.2023
- Explained university application process and finance options to prospective students.
- Supported students with relevant visa application completion.
- Advised customers on specific visa and passport requirements.
- Checked and verified application references to progress visa requests.
Education
M.D. - Educational Leadership And Management
Azerbaijan State Pedagogical University
Baku 09.2023 - 06.2025
Bachelor degree - English teacher
Azerbaijan University of Languages
Baku 09.2019 - 06.2023
Skills
- Product knowledge
- Prospecting and retention calls
- Operational improvement
- Customer retention strategies
- Managing difficult customers
- Strategic planning
- Customer Service
- Quality Control
Languages
- English
- German
- Azerbaijani
- English
- German
Languages
English
Upper Intermediate
B2
Turkish
Advanced
C1
German
Beginner
A1
Timeline
Logistics Coordinator
Cargo One
08.2025 - 12.2025
Call centre agent
Prior leasing
08.2024 - 09.2024
Experience manager
GIGI cosmetics
10.2023 - 11.2023
M.D. - Educational Leadership And Management
Azerbaijan State Pedagogical University
09.2023 - 06.2025
Education consultant
lb Academy
08.2023 - 10.2023
Bachelor degree - English teacher
Azerbaijan University of Languages
09.2019 - 06.2023