Aydan BAGIRZADE

• Handled bilingual customer service efficiently using fluency in English and Russian languages.
• Enhanced customer experience through swift and precise translation, reducing misunderstanding.
• Used superior linguistic skills for authentic transcription of audio files into written text.
• Alleviated language barriers for non-English speaking clients through professional interpretation services.
• Provided timely proofreading of translated documents, ensuring flawless output.

• Handled inbound customer calls and provided professional support in English.
• Contacted customers who had submitted service requests and resolved their issues promptly and efficiently.
• Promoted relevant airline services and identified opportunities to increase sales through upselling and cross-selling.
• Worked exclusively with English-speaking customers, primarily from the United States and the United Kingdom.
• Managed multiple customer interactions simultaneously while meeting performance and quality targets.
• Documented customer interactions and updated case information in the company’s CRM system.
• Collaborated with internal departments to ensure timely resolution of customer requests and operational issues.
• Maintained a thorough understanding of airline policies, procedures, and reservation systems to provide accurate assistance