Aydan Mammadzada
Baku
Summary
Accomplished Operations Specialist with a proven track record at PASHA Bank, enhancing team efficiency and customer satisfaction through innovative software implementation and effective problem-solving. Skilled in operational efficiency and cross-functional communication, I excel in project management and planning, ensuring streamlined workflows and improved procurement processes.
Overview
8
8
years of professional experience
Work History
Operations Specialist
PASHA Bank
11.2018 - 09.2022
- Managed high volumes of customer inquiries, effectively prioritizing tasks to meet deadlines consistently.
- Implemented new software tools that streamlined workflows, increasing overall team efficiency.
- Mentored junior staff members, sharing best practices and fostering a positive work environment.
- Enhanced customer satisfaction by efficiently resolving issues and addressing concerns.
Procurement Specialist
BTB Bank
10.2016 - 10.2018
- Tracked purchase orders and followed up with vendors and carriers to support timely deliveries.
- Managed a diverse portfolio of suppliers, ensuring timely delivery of goods and services at competitive prices.
- Developed and maintained detailed records of all procurement activities for accurate tracking and reporting purposes.
- Maintained ongoing communication with suppliers to promote workflow and respond to inquiries.
Receptionist
BTB Bank
11.2015 - 10.2016
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Office Manager
ATL Info Tech
04.2014 - 11.2014
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Education
Bachelor -
UNEC
09.2015
Skills
- Operational Efficiency
- Planning and coordination
- Cross-Functional Communication
- Project Management
Languages
Russian, Azerbaijan
Native language
English
Intermediate
B1
Turkish
Proficient
C2
Timeline
Operations Specialist
PASHA Bank
11.2018 - 09.2022
Procurement Specialist
BTB Bank
10.2016 - 10.2018
Receptionist
BTB Bank
11.2015 - 10.2016
Office Manager
ATL Info Tech
04.2014 - 11.2014
Bachelor -
UNEC
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