Ayesha Al Ali
-
Dubai
Summary
Dynamic and active with an ability to resolve issues under extreme pressure. Skilled Executive of business development and strategic planning expertise. Adept at implementing improvements to optimize efficiency in business operations. Highly skilled in process optimization and consulting.
Overview
11
11
years of professional experience
3
3
Certifications
2
2
Languages
Work History
Senior Executive
Mohammed Bin Rashid Establishment for SME's
10.2014 - 09.2017
- Assist in maintaining relationships with governments to create opportunities for the members.
- Classify government's procurements requirements and coordinate accordingly.
- Resolves customer queries/complaints in a timely and professional manner.
- Maintain effective communication between members & governments entities.
- Coordinate the match making processes, sessions, and events to expand member's business opportunities in government's procurement program.
- Provides suggestions for process improvements and plans with the team to implement process improvement initiatives.
- Works with the team to ensure accurate and timely government procurement program processes.
- Provide inputs for the performance reports for the GPP sponsoring agencies including the evaluation report as the conditions set.
- Escalates any trends indicating risk issues / repeat instances.
- Provides suggestions for process improvements and works with other to implement process improvement initiatives.
Customer Service Executive
EMIRATES BANK NBD
01.2007 - 11.2010
- Relationship manager duties.
- Refer customers to respective department for fixed deposit.
- Participate in branch sales campaign and promotions.
- Handle customer complaints and take complete ownership of specific customer complaints from initial contact to complaint resolution.
- Explained online self-help options to customers to promote additional and after-hours support choices.
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
Education
Bachelor of Science - Communication & Media Science
Zayed University
01.2018 - 1 2023
Diploma of Business Administration - undefined
Dubai Women's HTC
Skills
Business administration
Office management
Time management
Operational management
Quick learner
Hard worker
Microsoft (PowerPoint, Excel, Word, Outlook)
Communication skills
Problem solving skills
Process improvement
Performance improvement
Omni Docs system
AS400 system
CRM system
Certification
Emotional Intelligence Certificate, 2017
Interests
Designing
Events Organizing
Fashion
Timeline
Bachelor of Science - Communication & Media Science
Zayed University
01.2018 - 1 2023
Senior Executive
Mohammed Bin Rashid Establishment for SME's
10.2014 - 09.2017
Customer Service Executive
EMIRATES BANK NBD
01.2007 - 11.2010
Diploma of Business Administration - undefined
Dubai Women's HTC