Aygul Suleymanova
18.09.1992 Baku
Summary
Seasoned Operations Manager and talented leader with 11 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
11
11
years of professional experience
Work History
Operations Manager
Gadimbayli Inc, DBA Bakumoving ( Remote )
08.2018 - 07.2023
- Managed inventory and supply chain operations to achieve timely and accurate delivery of services.
- Developed and implemented strategies to maximize customer satisfaction.
- Trained and guided team members to maintain high productivity and performance metrics.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Analyzed and reported on key performance metrics to senior management.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Dealed with the company’s state files -IFTA, IRP, taxes - IRS, documents and systems- FMCSA, DMV.
- Managed to online applications such as Zapier, Trello, Square, Ringcentral, Wix, and etc.
Assistant Director
BankTechnique
05.2013 - 02.2016
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Created and updated records and files to maintain document compliance.
- Tracked important information in Software spreadsheets and ran reports or generated graphs using data.
- Completed all tasks in compliance with company policies and procedures.
- Organized, maintained and updated information in computer databases.
Front Desk Receptionist
Pasha Construction
04.2013 - 05.2014
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Scheduled, coordinated and confirmed appointments and meetings.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Collected room deposits, fees, and payments.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Confirmed appointments, communicated with clients, and updated client records.
- Resolved customer problems and complaints.
- Collected cash, card and wire-transfer payments, processed transactions and updated relevant records.
Front Desk Receptionist
Azerinshaatservice
08.2012 - 12.2012
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Sorted and delivered mail and packages upon arrival to correct staff members and departments.
- Organized, maintained and updated information in computer databases.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Compiled information from files and research to satisfy information requests.
Education
Bachelor - Economics
Azerbaijan State University of Economics (UNEC)
Baku, Azerbaijan 05.2015
Skills
- Goal Attainment
- Cultural Awareness
- Staff Training
- Market Penetration
- Customer Relationship Management
- Schedule Oversight
- Staff Management
- Expense Reports
- Management
- Market Research
- Operation Monitoring
- Productivity Improvement
Languages
Russian
Bilingual or Proficient (C2)
Turkish
Bilingual or Proficient (C2)
English
Advanced (C1)
Timeline
Operations Manager
Gadimbayli Inc, DBA Bakumoving ( Remote )
08.2018 - 07.2023
Assistant Director
BankTechnique
05.2013 - 02.2016
Front Desk Receptionist
Pasha Construction
04.2013 - 05.2014
Front Desk Receptionist
Azerinshaatservice
08.2012 - 12.2012
Bachelor - Economics
Azerbaijan State University of Economics (UNEC)
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