Aykhan Javadov
Baku,BA
Summary
Detail-oriented and technically proficient specialist with hands-on experience in payment processing and financial operations. Skilled in managing interbank file exchanges, performing daily settlements, and maintaining acquiring systems. Demonstrates strong analytical thinking, accuracy, and the ability to work efficiently under pressure. Confident in working with SQL, Excel, and multiple international payment platforms.
Overview
6
6
years of professional experience
Work History
SPECIALIST OF DAILY OPERATIONS DIVISION
Azericard
Baku
02.2025 - Current
- Receiving and sending daily financial file exchanges (incoming/outgoing) with payment systems: Visa, MasterCard, China UnionPay, JCB, Diners Club, and NCSW.
- Executing end-of-day file transmissions from local banks to the respective payment networks.
- Processing and posting financial documents to ensure transaction accuracy in the system.
- Preparing and distributing clearing files (issuing, acquiring, and d-files) to partner banks.
- Managing acquiring contracts in the DBM system by OpenWay:
Creating new acquiring setups (POS terminals, ATMs, POS Cash)
Updating usage parameters and other attributes
Performing full lifecycle support and configuration.
Customer Management Specialist
Pashapay
Baku
08.2023 - 02.2025
- Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
- Used excellent telephone manner to optimise customer experience, promptly cutting complaints.
- Oversaw training and mentoring of new team members, promoting productivity and quality service.
- Monitored operations to assess and highlight results.
- Managed over 120 customer calls per day
Manager
La Casa Hotels
Baku
02.2023 - 08.2023
- Maintained high standards of accuracy and quality in data entry and recordkeeping.
- Responded to customer concerns with speed and knowledge, delivering professional, personalised service.
- Handled guest complaints to protect brand reputation.
- Handled customer complaints calmly and professionally to maintain hotel reputation.
- Directed staff schedules and rosters, optimising workforce efficiency.
- Oversaw inventory and stock management, optimising levels for operational continuity.
- Wrote end of shift reports to facilitate service continuity.
Receptionist
La Casa Hotels
Baku
02.2019 - 03.2021
- Greeted incoming customers in professional manner and provided friendly, knowledgeable assistance.
- Answered and helped resolve enquiries from clients, vendors and general public.
- Kept reception area clean and neat to give visitors positive impression of company.
- Solved administrative and customer service issues with knowledgeable assistance and friendly support.
Education
Bachelor - Machine Engineering: Mechanical Engineering and Robotics
AZERBAIJAN TECHNICAL UNIVERSITY
BAKU05.2024
Skills
- Confident knowledge of MS Excel
- Confident knowledge of SQL
- Accuracy and attention to detail
- Ability to analyze and solve complex tasks under pressure
- Strong communication and teamwork skills
- Experience with file handling and system interfaces of international payment systems including:
Visa – PC Edit Package
MasterCard – MC Scheduler
China UnionPay – CUTE FTP
JCB, Diners Club – WinSCP
NCSW – Core FTP
Hobbies and Interests
- Reading Books
- Fitness
Languages
- English, Intermediate
- Russian, Native
- Azerbaijan, Native
Timeline
SPECIALIST OF DAILY OPERATIONS DIVISION
Azericard
02.2025 - Current
Customer Management Specialist
Pashapay
08.2023 - 02.2025
Manager
La Casa Hotels
02.2023 - 08.2023
Receptionist
La Casa Hotels
02.2019 - 03.2021
Bachelor - Machine Engineering: Mechanical Engineering and Robotics
AZERBAIJAN TECHNICAL UNIVERSITY
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