Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic
Aykhan Shukurzade

Aykhan Shukurzade

Warsaw

Summary

Versatile Sales Professional adept at managing customer expectations, company reputation and business needs. Effective multitasker and clear communicator with 2 years in hospitality industry. Experienced guest service specialists and salesperson. Enthusiastic about improving team productivity and maximizing business revenue. Proficient in managing back-end financial and administrative functions.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Sales Associate

JW Marriott Absheron
02.2023 - 09.2023
  • Managed customer accounts to secure customer satisfaction and repeat business.
  • Trained and mentored new sales representatives.
  • Arranged and coordinated sales calls with prospective clients to generate over $300,000 in business for hotel.
  • Built relationships with customers and community to establish long-term business growth.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.

Sales Intern

JW Marriott Absheron
10.2022 - 01.2023
  • Analyzed customer feedback and identified areas for improvement.
  • Shadowed sales professionals to gain deeper insight into best practices and strategies for maximizing sales revenue.
  • Addressed customer queries and complaints with prompt and professional responses.
  • Participated in sales meetings and presentations to gain knowledge and insight.
  • Supported sales team with administrative assistance such as coordinating paperwork and responding to basic inquiries.
  • Generated reports to track sales activity and performance.

Front Desk Agent

Theatrum Hotel Baku
03.2022 - 09.2022
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.
  • Collected room deposits, fees, and payments.
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Used internal software to process reservations, check-ins and check-outs.
  • Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Increased number of repeat customers by 20%

Bellman

Radison Collection Hotel
03.2021 - 09.2021
  • Escorted guests to and from rooms and assisted with baggage.
  • Responded immediately to any guest requests or concerns and promptly resolved issues.
  • Provided guests with information regarding hotel's amenities, local attractions, nightlife, dining options, museums and concerts.

Guest Relations Intern

Dreamland Golf Club
06.2019 - 08.2019
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Responded to guest inquiries, complaints and special requests to increase customer satisfaction.

Education

Master of Arts - Tourism And Hospitality

Vistula University
Warsaw
07.2025

Bachelor of Arts - Tourism And Leisure Management

IM Krems FH
Krems An Der Donau, Austria
06.2023

Bachelor of Arts - Tourism And Hotel Management

Azerbaijan Tourism And Management University
Baku
07.2022

Skills

  • Personnel Management
  • Sales Expertise
  • Customer Service Management
  • Microsoft Office
  • Data Analysis and Modeling
  • Property Management Systems
  • POS System Operations
  • Compliance Monitoring
  • Hospitality Service Expertise
  • Revenue Generation
  • Business Networking

Certification

  • "Yes I Can" Business School by Radisson Hotel Group
  • "JW Marriott" brand Training - 2022
  • IELTS Score 7.5

Languages

Azerbaijani, Russian
Native language
English
Advanced
C1
Turkish
Upper intermediate
B2

Timeline

Sales Associate

JW Marriott Absheron
02.2023 - 09.2023

Sales Intern

JW Marriott Absheron
10.2022 - 01.2023

Front Desk Agent

Theatrum Hotel Baku
03.2022 - 09.2022

Bellman

Radison Collection Hotel
03.2021 - 09.2021

Guest Relations Intern

Dreamland Golf Club
06.2019 - 08.2019

Master of Arts - Tourism And Hospitality

Vistula University

Bachelor of Arts - Tourism And Leisure Management

IM Krems FH

Bachelor of Arts - Tourism And Hotel Management

Azerbaijan Tourism And Management University
  • "Yes I Can" Business School by Radisson Hotel Group
  • "JW Marriott" brand Training - 2022
  • IELTS Score 7.5
Aykhan Shukurzade