Aykhan Shukurzade
Warsaw
Summary
Versatile Sales Professional adept at managing customer expectations, company reputation and business needs. Effective multitasker and clear communicator with 2 years in hospitality industry. Experienced guest service specialists and salesperson. Enthusiastic about improving team productivity and maximizing business revenue. Proficient in managing back-end financial and administrative functions.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Sales Associate
JW Marriott Absheron
02.2023 - 09.2023
- Managed customer accounts to secure customer satisfaction and repeat business.
- Trained and mentored new sales representatives.
- Arranged and coordinated sales calls with prospective clients to generate over $300,000 in business for hotel.
- Built relationships with customers and community to establish long-term business growth.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
Sales Intern
JW Marriott Absheron
10.2022 - 01.2023
- Analyzed customer feedback and identified areas for improvement.
- Shadowed sales professionals to gain deeper insight into best practices and strategies for maximizing sales revenue.
- Addressed customer queries and complaints with prompt and professional responses.
- Participated in sales meetings and presentations to gain knowledge and insight.
- Supported sales team with administrative assistance such as coordinating paperwork and responding to basic inquiries.
- Generated reports to track sales activity and performance.
Front Desk Agent
Theatrum Hotel Baku
03.2022 - 09.2022
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Collected room deposits, fees, and payments.
- Answered customer telephone calls promptly and appropriately handled needs.
- Used internal software to process reservations, check-ins and check-outs.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Increased number of repeat customers by 20%
Bellman
Radison Collection Hotel
03.2021 - 09.2021
- Escorted guests to and from rooms and assisted with baggage.
- Responded immediately to any guest requests or concerns and promptly resolved issues.
- Provided guests with information regarding hotel's amenities, local attractions, nightlife, dining options, museums and concerts.
Guest Relations Intern
Dreamland Golf Club
06.2019 - 08.2019
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Responded to guest inquiries, complaints and special requests to increase customer satisfaction.
Education
Master of Arts - Tourism And Hospitality
Vistula University
Warsaw07.2025
Bachelor of Arts - Tourism And Leisure Management
IM Krems FH
Krems An Der Donau, Austria06.2023
Bachelor of Arts - Tourism And Hotel Management
Azerbaijan Tourism And Management University
Baku07.2022
Skills
- Personnel Management
- Sales Expertise
- Customer Service Management
- Microsoft Office
- Data Analysis and Modeling
- Property Management Systems
- POS System Operations
- Compliance Monitoring
- Hospitality Service Expertise
- Revenue Generation
- Business Networking
Certification
- "Yes I Can" Business School by Radisson Hotel Group
- "JW Marriott" brand Training - 2022
- IELTS Score 7.5
Languages
Azerbaijani, Russian
Native language
English
Advanced
C1
Turkish
Upper intermediate
B2
Timeline
Sales Associate
JW Marriott Absheron
02.2023 - 09.2023
Sales Intern
JW Marriott Absheron
10.2022 - 01.2023
Front Desk Agent
Theatrum Hotel Baku
03.2022 - 09.2022
Bellman
Radison Collection Hotel
03.2021 - 09.2021
Guest Relations Intern
Dreamland Golf Club
06.2019 - 08.2019
Master of Arts - Tourism And Hospitality
Vistula University
Bachelor of Arts - Tourism And Leisure Management
IM Krems FH
Bachelor of Arts - Tourism And Hotel Management
Azerbaijan Tourism And Management University
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