Summary
Overview
Work history
Education
Skills
Languages
Timeline
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Ayla Taghiyeva

Ayla Taghiyeva

Baku,Azerbaijan

Summary

Reliable and customer-focused Call Centre Operator with 1 year of experience in handling high-volume inbound and outbound calls, resolving customer issues efficiently, and maintaining a professional and courteous manner. Proven ability to meet performance targets, work in fast-paced environments, and provide excellent service with empathy and patience.

Overview

1
1
year of professional experience

Work history

Customer service representative

Turkish Airlines
, Baku, Azerbaijan
09.2023 - 11.2024
  • Handled returns and exchanges efficiently maintaining high levels of customer satisfaction.
  • Managed high volume of inbound calls for quick resolution of customer issues.
  • Improved customer satisfaction by effectively handling complaints and inquiries.



Reference

Humbetova Nurana/ TL

P.n. +994 55 790 16 11

Sadiqova Sevda/ Unit Managr

P.n. +994 50 425 79 72


Education

Baku Slavic University
Baku, Azerbaijan
09.2024 -

Skills

  • Effective verbal articulation
  • Efficient telephonic etiquette
  • Customer education and onboarding
  • Familiarity with company policies
  • Patient attitude

Languages

Russian
Fluent
English
Upper intermediate

Timeline

Baku Slavic University
09.2024 -

Customer service representative

Turkish Airlines
09.2023 - 11.2024

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Ayla Taghiyeva