AYLAN BASHIROVA
Ismayilli,Azerbaijan
Summary
Multilingual professional with strong experience in customer service, hospitality, medical tourism, tourism, education, and operations. Proven ability to manage international clients, develop global partnerships, and coordinate cross-border services.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
Work History
Tour Guide
Freelance
Baku
05.2016 - Current
- Lead groups of tourists to various destinations and attractions
- Provide accurate and engaging information about history, culture, and local traditions
- Ensure the safety and comfort of guests throughout the tour
- Manage tour schedules and coordinate transportation
- Answer questions and provide recommendations (restaurants, shopping, activities)
- Handle unexpected situations or emergencies calmly and professionally
- Promote additional tours and services to increase revenue
- Maintain positive relationships with hotels, drivers, and local businesses
Head of International Marketing
Yasamal Hospital
01.2023 - 01.2024
- Led international marketing activities for medical tourism services
- Managed communication with international patients and partner agencies
- Coordinated medical travel processes including consultations, treatment planning, and aftercare
- Developed promotional content targeting foreign markets
- Supported hospital brand positioning in international healthcare markets
IELTS Instructor
Kolchim Institute of IELTS
01.2020 - 01.2021
- Delivered IELTS and General English courses
- Prepared students for exams and academic goals
Sales Manager
Baku Marriott Hotel Boulevard
Baku
01.2019 - 01.2020
- Build and maintain strong relationships with existing and potential clients
- Conduct sales calls, site inspections, and client meetings
- Negotiate contracts and close group and corporate deals
- Coordinate with Front Office, Reservations, and F&B departments for smooth event execution
- Prepare sales reports, forecasts, and market analysis
Education
Bachelor's Degree - Management
Azerbaijan State Economic University (UNEC)
Baku 09.2025 - 07.2029
Bachelor's Degree - Oriental Studies
Baku State University
AzerbaijanSkills
- Medical Tourism & International Patient Relations
- International Marketing Strategy
- Customer Service & Client Relations
- Tourism & Travel Sales
- Hospitality
- Relationship management
- Multilingual Communication
Languages
- Azerbaijani, Native
- English, C1 (Advanced)
- Arabic, C1 (Advanced)
- Turkish, C1 (Advanced)
- Russian, B2 (Intermediate)
- Persian, B1 (Pre-Intermediate)
- Spanish, B1 (Pre-Intermediate)
Timeline
Bachelor's Degree - Management
Azerbaijan State Economic University (UNEC)
09.2025 - 07.2029
Head of International Marketing
Yasamal Hospital
01.2023 - 01.2024
IELTS Instructor
Kolchim Institute of IELTS
01.2020 - 01.2021
Sales Manager
Baku Marriott Hotel Boulevard
01.2019 - 01.2020
Tour Guide
Freelance
05.2016 - Current
Bachelor's Degree - Oriental Studies
Baku State University