Aynur Huseynova
Baku City
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Knowledgeable and dedicated customer service professional with extensive experience in the Turkish Airline industry. Solid team player with an outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with an exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
6
6
years of professional experience
1
1
Certificate
Work History
Customer Service Representative
Positive Call Center
10.2022 - Current
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Documented and detailed calls and complaints using call center's CRM database.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Responded to customer calls and emails to answer questions about products and services.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Detailed payment options and explained price, receipt and billing details to customers.
- Attended telephone skills and program information training sessions to boost aptitude.
- Resolved concerns with products or services to help with retention and drive sales.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
Sales Manager
BINA Construction Company
08.2020 - 09.2022
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
Receptionist
PROSYS Software Company
10.2019 - 07.2020
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
Research Assistant
ADA University
11.2017 - 05.2018
- Performed statistical, qualitative, and quantitative analysis.
- Worked both independently and collaboratively in fast-paced laboratory environment.
- Reviewed documents and data to identify trends and patterns.
- Maintained up-to-date records of research activities and results for future reference.
- Collected research data through experimentation, surveys and leading focus groups.
- Gathered, arranged, and corrected research data to create representative graphs and charts highlighting results for presentations.
- Attended seminars and symposiums to improve overall knowledge and understanding.
Education
Bachelor of Arts - Library And Information Science
Baku State University
23 Zahid Khalilov Street, Baku 114807.2019
Skills
- Scheduling
- Call Management
- Product Knowledge
- Complaint Resolution
- Report Generation
- Paperwork Processing
- Data Collection
- Team Development
- Key Stakeholder Relationship Building
Certification
- Information Security and Awareness
- Importance of Customer Complaints and Complaint Management
- Passenger Services
Languages
Azerbaijanian
Native language
English
Advanced
C1
Turkish
Upper intermediate
B2
Russian
Intermediate
B1
Korean
Elementary
A2
Timeline
Customer Service Representative
Positive Call Center
10.2022 - Current
Sales Manager
BINA Construction Company
08.2020 - 09.2022
Receptionist
PROSYS Software Company
10.2019 - 07.2020
Research Assistant
ADA University
11.2017 - 05.2018
Bachelor of Arts - Library And Information Science
Baku State University
- Information Security and Awareness
- Importance of Customer Complaints and Complaint Management
- Passenger Services
Hobbies
While my professional experiences have equipped me with relevant skills. I also believe that my hobbies have played a significant role in shaping my character. In my free time, I have a passion for cooking, which not only allows me to experiment with flavors but also reinforces my ability to follow instructions and pay attention to detail. Additionally, I find solace in drawing, which enhances my creative thinking and attention to aesthetics. Music has always been a source of inspiration for me, helping me stay motivated and maintain a balanced approach to life. These hobbies reflect my diverse interests and my commitment to continuous personal growth.
Hobbies
While my professional experiences have equipped me with relevant skills. I also believe that my hobbies have played a significant role in shaping my character. In my free time, I have a passion for cooking, which not only allows me to experiment with flavors but also reinforces my ability to follow instructions and pay attention to detail. Additionally, I find solace in drawing, which enhances my creative thinking and attention to aesthetics. Music has always been a source of inspiration for me, helping me stay motivated and maintain a balanced approach to life. These hobbies reflect my diverse interests and my commitment to continuous personal growth.
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