Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Aysel Alizade

Aysel Alizade

Baku

Summary

Sales professional with solid background in managing high-performing sales teams and driving revenue growth. Known for strong focus on team collaboration and delivering results, with reliable and adaptable approach to changing market demands. Proficient in strategic planning, client relationship management, and sales strategy development, ensuring success and growth in competitive environments.

Experienced with leading sales teams to achieve significant revenue growth and customer acquisition. Utilizes strategic planning and effective communication to guide teams and meet targets. Track record of fostering strong client relationships and adapting to dynamic market conditions for sustained success.

Overview

15
15
years of professional experience

Work History

Hostess

Romantic Landhotel Doerr
10.2023 - 08.2024
  • Answered customer questions about hours, seating, and menu information.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.

Sales Manager

Nikoil Bank
02.2019 - 12.2019
  • Built long-lasting client relationships through excellent customer service and consistent followups.
  • Led a successful sales team by providing motivational coaching and performance-based incentives.
  • Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
  • Negotiated contracts with vendors and suppliers, ensuring the best pricing and terms for company profitability.
  • Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
  • Assisted in recruiting top talent for the sales team, contributing to a high-performing work environment.
  • Enhanced sales team morale and cohesion, organizing team-building activities and maintaining open communication channels.
  • Exceeded sales targets consistently, through strategic planning and execution of targeted sales initiatives.
  • Conducted comprehensive market research to identify new opportunities and trends.
  • Negotiated partnerships with complementary businesses, creating synergies and expanding customer base.
  • Achieved significant cost reductions by negotiating better terms with suppliers and vendors.
  • Built relationships with customers and community to establish long-term business growth.
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base.
  • Implemented systems and procedures to increase sales.

Sales Manager

Ateshgah Insurance Group
03.2018 - 09.2018
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Evaluated competitor offerings to adapt sales strategies and maintain competitive advantage.
  • Fostered culture of continuous improvement, encouraging feedback and implementing best practices in sales operations.
  • Implemented comprehensive customer relationship management strategy, improving client satisfaction and loyalty.

Corporate Sales Manager

Flaim Tour & Travel DMC
03.2017 - 02.2018
  • Organized successful corporate events to increase brand awareness and generate new leads.
  • Analyzed market trends to identify new business opportunities for company expansion.
  • Increased corporate sales by developing and implementing effective sales strategies.
  • Closed lucrative sales deals using strong negotiation and persuasion skills.
  • Organized promotional events and interacted with community to increase sales volume.
  • Identified trends in customer marketplaces to develop valuable solutions.
  • Established strong client relationships for enhanced customer satisfaction and loyalty.

Claims Manager

Standard Insurance
01.2011 - 12.2016
  • Collaborated with other departments to improve overall organizational effectiveness in addressing client needs.
  • Streamlined communication between adjusters and clients, expediting claim resolution times.
  • Enhanced customer satisfaction with timely and accurate claims resolutions.
  • Implemented quality assurance measures, monitoring staff performance and providing constructive feedback for continuous improvement efforts.
  • Handled claims consistent with client and corporate policies, procedures, best practices and regulations.
  • Documented and communicated timely claims information while supporting accurate outcomes.
  • Conducted thorough investigations of complex claims, gathering evidence to support decision-making processes.
  • Negotiated settlements with claimants, achieving fair outcomes while controlling costs.
  • Mentored new hires on company policies/procedures enabling them to quickly become proficient in managing claims.

Office Manager

FULLCOM MMC
10.2009 - 09.2010
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
  • Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.

Education

Bachelor of Science - Economy

Odessa National Academy of Telecommunications
Odessa
06-2014

Skills

  • Customer service
  • Effective multitasking
  • Patience and empathy
  • Phone etiquette
  • Customer service expertise
  • Complaint handling
  • Guest complaint resolution
  • Special requests handling
  • Upselling
  • Guest relations

Languages

Russian
Bilingual or Proficient (C2)
Turkish
Bilingual or Proficient (C2)
German
Intermediate (B1)
English
Intermediate (B1)

Timeline

Hostess

Romantic Landhotel Doerr
10.2023 - 08.2024

Sales Manager

Nikoil Bank
02.2019 - 12.2019

Sales Manager

Ateshgah Insurance Group
03.2018 - 09.2018

Corporate Sales Manager

Flaim Tour & Travel DMC
03.2017 - 02.2018

Claims Manager

Standard Insurance
01.2011 - 12.2016

Office Manager

FULLCOM MMC
10.2009 - 09.2010

Bachelor of Science - Economy

Odessa National Academy of Telecommunications

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Aysel Alizade