Aysel Bodurova
Summary
I am a motivated professional focused on developing in the field of Business Analysis, with strong analytical thinking and communication skills. I have knowledge in gathering and analyzing business requirements, improving processes, and collaborating effectively with stakeholders. Through my experience in banking and customer service, I have developed the ability to understand user needs accurately and deliver value-driven solutions. My goal is to successfully act as a bridge between business and IT teams.
Overview
4
4
years of professional experience
Work History
Junior Specialist Cashier-Operator
ABB
Baku
03.2025 - Current
- Accepted payments from customers, executed purchase and sale processes, issued cards, resolved application-related issues.
- Assisted in data entry and management using company software systems.
- Supported project teams by organizing files and documentation for easy access.
- Collaborated with colleagues to develop process improvement suggestions.
Sales Management Intern
NORM Sement
Baku
07.2023 - 09.2023
- Assisted sales team in preparing and presenting product demonstrations.
- Conducted market research to identify potential customer segments and trends.
- Collaborated with marketing to develop promotional materials for new products.
- Drafted customer contracts and compiled daily reports to facilitate informed decision-making.
Sales and Marketing Intern
GI Group
Baku
02.2023 - 05.2023
- Developed marketing plan and managed social media, content writing, and blog preparation to enhance brand visibility.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Executed daily operational tasks to ensure smooth workflow.
Call Center
Papa John's Azerbaijan
Baku
11.2022 - 01.2023
- Handled incoming calls to assist customers in placing orders accurately.
- Recruited, hired and trained outbound and inbound call center representatives and modeled sales generation via outbound calling and problem resolution via inbound calls.
- Monitored call center metrics such as average handle time, first contact resolution rate, and abandonment rate.
- Created a database of frequently asked questions used by call center agents.
Customer Service Intern
International Bank of Azerbaijan
Baku
01.2022 - 04.2022
- Assisted customers with account inquiries and transaction requests efficiently.
- Educated customers on bank products and guided them in downloading and using the bank's mobile application to enhance user engagement.
- Provided support to the customer service team during peak business hours.
- Documented customer feedback and complaints for service improvement initiatives.
Education
Course - IT Business Analyst
Div Academy
Baku, Azerbaijan11.2025
Master degree - Economics
UNEC/BMDM
Baku, Azerbaijan09.2025
Bachelor degree - Business Administration
UNEC/International School of Economics
Baku, Azerbaijan09.2020
Skills
- Requirements Gathering
- UAT support
- Problem solving
- Gap analysis
- Detail-oriented
- Time management
- Easy Adaptation
- Communication
- Self confidence
- Teamwork
- Critical thinking
- SDLC
- Agile / Scrum
- Waterfall
- BRD / SRS documentation
- User stories & Use cases
- Acceptance Criteria definition
- BPMN / UML modeling
Languages
- Azerbaijan, Native or Bilingual Proficiency
- English, Full Professional Proficiency
- Turkish, Full Professional Proficiency
- Russian, Elementary Proficiency
Programs
- Jira, Full Professional Proficiency
- Confluence, Full Professional Proficiency
- Draw.io, Full Professional Proficiency
- SQL, Full Professional Proficiency
- Postman, Full Professional Proficiency
- Figma, Full Professional Proficiency
- Word, Full Professional Proficiency
- Excel, Full Professional Proficiency
- Power Point, Full Professional Proficiency
- Outlook, Full Professional Proficiency
- SAP Distributors and Sales, Full Professional Proficiency
- BPM, Full Professional Proficiency
- Flex, Full Professional Proficiency
- BI, Full Professional Proficiency
Timeline
Junior Specialist Cashier-Operator
ABB
03.2025 - Current
Sales Management Intern
NORM Sement
07.2023 - 09.2023
Sales and Marketing Intern
GI Group
02.2023 - 05.2023
Call Center
Papa John's Azerbaijan
11.2022 - 01.2023
Customer Service Intern
International Bank of Azerbaijan
01.2022 - 04.2022
Course - IT Business Analyst
Div Academy
Master degree - Economics
UNEC/BMDM
Bachelor degree - Business Administration
UNEC/International School of Economics