Aysel Guliyeva
Baku
Summary
Proven Key Account Manager with a track record of fostering long-term client relationships and driving business growth at Ateshgah Insurance Group. Skilled in client relationship building and CRM management. With 100 companies in portfolio I excel in leveraging market trends to expand product offerings and enhance customer service, significantly contributing to revenue growth and operational efficiency.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Key Account Manager
Ateshgah Insurance Group
12.2021 - Current
- Built and maintained strong client relationships to drive business growth.
- Strengthened client relationships through regular communication and effective problemsolving.
- Created sales forecasts to target daily, monthly and yearly objectives.
- Delivered exceptional customer service by resolving client concerns quickly and efficiently.
- Negotiated contract renewals with existing clients, securing long-term commitment and fostering ongoing collaboration.
- Analyzed market trends, identifying opportunities for expanding product offerings within key accounts.
- Managed complex negotiations with key accounts, securing long-term partnerships.
Service Coordination Unit Supervisor
Milli Idman Reabilitasiya Merkezi
02.2017 - 07.2017
- The preparation of financial reports for doctors
- Preparation of cash reports
- Development of various trainings for coordinators
- Monitoring of phone calls, and supervision of coordinators' communication with patients, preparation of employees' vacation schedules.
Quality Specialist
A-Group Insurance
05.2012 - 02.2017
- Developed comprehensive quality control documentation, standardizing procedures across all departments and promoting consistency.
- Improved product quality by implementing rigorous testing protocols and identifying areas for improvement.
- Support in Internal Audit programs implementation
- Collaborated with cross-functional teams to identify process improvements, resulting in increased production efficiency and cost savings.
- Ensuring the preparation of reports on conducted internal audits.
Marketing Specialist
A-Group Insurance
07.2010 - 05.2012
- Organizing the preparation of advertising texts, business cards, posters, catalogs, and bulletins without violating competition rules
- Monitoring their quality and ensuring compliance with public ethics standards.
Education
Bachelor of Science - History
Baku State University
05-2013
Skills
- Client relationship building
- Social media management
- Business development
- Key account management
- Relationship selling
- CRM management
Certification
- SAT Group - Practitioner Course on Effective Sales Methods
- ASA Education Center - Phone Sales Techniques
Languages
English
Professional Working
Russian
Native or Bilingual
Azerbaijani
Native or Bilingual
Timeline
Key Account Manager
Ateshgah Insurance Group
12.2021 - Current
Service Coordination Unit Supervisor
Milli Idman Reabilitasiya Merkezi
02.2017 - 07.2017
Quality Specialist
A-Group Insurance
05.2012 - 02.2017
Marketing Specialist
A-Group Insurance
07.2010 - 05.2012
Bachelor of Science - History
Baku State University
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