AYSEL HAJIYEVA
Baku
Summary
Dynamic customer service professional with a strong track record in customer satisfaction and problem-solving. Skilled in handling complex inquiries, effective communication, and fostering positive client relationships.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Guavapay
07.2024 - Current
- Handle inbound and outbound calls, assisting customers with account inquiries, transactions, and troubleshooting. Resolve customer complaints and escalate issues when necessary.
- Provide clear information on banking fees, policies, and services. Process requests such as account updates and service applications.
Program and Admissions Coordinator
The Khudafereen Study Abroad Center
02.2024 - 04.2024
- Managed student applications, admissions, and enrollment for study abroad programs. Coordinated program logistics, including partnerships with international institutions.
- Provided guidance on visa processes, academic requirements, and pre-departure preparations.
Customer Service Representative
Positive Call Center
12.2022 - 04.2023
- Assisted a high volume of customers daily with a focus on satisfaction. Resolved complaints and provided accurate information.
- Guided customers on schedules, routes, and fares. Processed orders and issued tickets, itineraries, and receipts.
Education
Bachelor's Degree - Translation and interpretation of Italian language
AZERBAIJAN UNIVERSITY OF LANGUAGES
01.2021
Skills
- Customer relationship management
- Team collaboration
- Customer satisfaction
- Attention to detail
- Time management
- Positive and professional
- Problem-solving
- Critical thinking
- Microsoft Office programs
Languages
Azerbaijani
First Language
English
Upper Intermediate (B2)
B2
Italian
Upper Intermediate (B2)
B2
Russian
Elementary (A2)
A2
Turkish
Proficient (C2)
C2
Timeline
Customer Service Representative
Guavapay
07.2024 - Current
Program and Admissions Coordinator
The Khudafereen Study Abroad Center
02.2024 - 04.2024
Customer Service Representative
Positive Call Center
12.2022 - 04.2023
Bachelor's Degree - Translation and interpretation of Italian language
AZERBAIJAN UNIVERSITY OF LANGUAGES
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