Aysel Shiraliyeva
Baku
Summary
Focused Customer Service Representative skilled in customer relationship development and sales. Providing unsurpassed support to demanding customers with a passion for consistently improving numbers, enhancing knowledge and exceeding expectations.
Overview
2
2
years of professional experience
Work history
Customer service representative//Support Agent
Positive Call Centre
Baku, Baku City
2023.09 - Current
- Improved customer satisfaction by effectively handling complaints and inquiries.
- Managed high volume of inbound calls for quick resolution of customer issues.
- Ensured smooth running of operations with timely preparation of reports.
- Facilitated customer loyalty programmes to enhance customer retention.
Event hostess
Four Seasons Hotel
Baku
2024.06 - 2024.09
- Ushered VIPs to their designated locations at high-profile functions to ensure no disruptions occurred.
- Handled ticket sales at entrance, facilitating quick access for attendees.
- Distributed promotional materials to guests, raising awareness about upcoming events.
- Adapted quickly in high-pressure situations, maintaining calm demeanor throughout events.
Volunteer support worker
British Petroleum
2024.07 - 2024.08
- Improved user well-being by creating personalised care plans.
- Accompanied clients on outings to promote socialisation and community inclusion.
- Ensured adherence to care standards by following organisational policies and procedures.
Supervisor
Bandidos Mexican Restourant
Baku, Baku City
2022.12 - 2023.08
- Improved team efficiency by implementing new scheduling practices.
- Facilitated monthly training sessions for enhanced staff performance.
- Ensured smooth operations with regular maintenance checks.
- Promoted a safe work environment by enforcing strict adherence to safety regulations.
Education
Bachelor of Science - Information management
Baku State University
Baku, Baku City 2021.09 -
Certificate of Higher Education - Full Stack Programming
Code Academy
Baku, Baku City 2022.05 - 2023.09
Skills
- Telephone skills
- Sales expertise
- Problem solver
- Customer loyalty building
- SQL programming
- Excel proficiency
Languages
English
Upper intermediate
Turkish
Native
Russian
Elementary
Timeline
Volunteer support worker
British Petroleum
2024.07 - 2024.08
Event hostess
Four Seasons Hotel
2024.06 - 2024.09
Customer service representative//Support Agent
Positive Call Centre
2023.09 - Current
Supervisor
Bandidos Mexican Restourant
2022.12 - 2023.08
Certificate of Higher Education - Full Stack Programming
Code Academy
2022.05 - 2023.09
Bachelor of Science - Information management
Baku State University
2021.09 -