Aysel Shiraliyeva
Baku
Summary
Focused Customer Service Representative skilled in customer relationship development and sales. Providing unsurpassed support to demanding customers with a passion for consistently improving numbers, enhancing knowledge and exceeding expectations.
Overview
2
2
years of professional experience
Work History
Customer service representative//Support Agent
Positive Call Centre
Baku, Baku City
09.2023 - Current
- Improved customer satisfaction by effectively handling complaints and inquiries.
- Managed high volume of inbound calls for quick resolution of customer issues.
- Ensured smooth running of operations with timely preparation of reports.
- Facilitated customer loyalty programmes to enhance customer retention.
Event hostess
Four Seasons Hotel
Baku
06.2024 - 09.2024
- Ushered VIPs to their designated locations at high-profile functions to ensure no disruptions occurred.
- Handled ticket sales at entrance, facilitating quick access for attendees.
- Distributed promotional materials to guests, raising awareness about upcoming events.
- Adapted quickly in high-pressure situations, maintaining calm demeanor throughout events.
Volunteer support worker
British Petroleum
07.2024 - 08.2024
- Improved user well-being by creating personalised care plans.
- Accompanied clients on outings to promote socialisation and community inclusion.
- Ensured adherence to care standards by following organisational policies and procedures.
Supervisor
Bandidos Mexican Restourant
Baku, Baku City
12.2022 - 08.2023
- Improved team efficiency by implementing new scheduling practices.
- Facilitated monthly training sessions for enhanced staff performance.
- Ensured smooth operations with regular maintenance checks.
- Promoted a safe work environment by enforcing strict adherence to safety regulations.
Education
Bachelor of Science - Information management
Baku State University
Baku, Baku City 09.2021 -
Certificate of Higher Education - Full Stack Programming
Code Academy
Baku, Baku City 05.2022 - 09.2023
Skills
- Telephone skills
- Sales expertise
- Problem solver
- Customer loyalty building
- SQL programming
- Excel proficiency
Languages
English
Upper intermediate
Turkish
Native
Russian
Elementary
Timeline
Volunteer support worker
British Petroleum
07.2024 - 08.2024
Event hostess
Four Seasons Hotel
06.2024 - 09.2024
Customer service representative//Support Agent
Positive Call Centre
09.2023 - Current
Supervisor
Bandidos Mexican Restourant
12.2022 - 08.2023
Certificate of Higher Education - Full Stack Programming
Code Academy
05.2022 - 09.2023
Bachelor of Science - Information management
Baku State University
09.2021 -
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