Aysel Yarmemmedova
Customer Support Specialist
Baku
Overview
1
1
year of professional experience
2
2
Languages
Work History
Junior Specialist, Customer Support ( SME)
PASHA Bank
Baku, Azerbaijan
12.2024 - Current
- Consulting SME clients on banking products via calls and email.
- Processing requests for data updates in the system
- Preparing and filling out documentation for data changes.
- Maintaining the client database and tracking interactions in the CRM system.
- Providing fast and efficient resolution of client requests.
Assistant, Customer Support (SME)
PASHA Bank
Baku
12.2023 - 12.2024
- Provided support to SME clients on banking products and services via calls and email.
- Assisted with processing client requests, including data updates and documentation.
- Maintained client records and ensured accurate data management in the CRM system.
Education
Bachelor of Science - Faculty of Physics
Moscow State University MV Lomonosov
Baku, Azerbaijan 09.2019 - 05.2023
Skills
Hard Skills
Data Analysis: MATLAB, Origin
Banking Software: Oracle Flexcube, CRM system
Other Skills: Scientific Report Writing, Microsoft Office
Soft skills
Excellent communication
Time management abilities
Adaptability and flexibility
Customer service
Problem-solving
Teamwork and collaboration
Timeline
Junior Specialist, Customer Support ( SME)
PASHA Bank
12.2024 - Current
Assistant, Customer Support (SME)
PASHA Bank
12.2023 - 12.2024
Bachelor of Science - Faculty of Physics
Moscow State University MV Lomonosov
09.2019 - 05.2023