Aytaj Adilova

Dealing with managers of organized travel groups, travel agencies, accepting and forwarding tourists
- Receiving and processing calls
- Telephone consultation for clients
- Dealing with e-mails
- Calculating the price of tours
- Leading customers from the moment of calling to returning from a tour
- Controlling payment for tours
- Searching and booking hotels, transport, museums, public catering points (café, restaurant)
- Creating and calculating new tours
- Dealing with contracts of hotels, museums, and transport companies
- Working with guides

• Led initiatives to streamline operational workflows
• Successfully negotiated contracts with vendors
• Ensured compliance with regulatory requirements and company policies

• Managed daily office operations
• Oversaw the organization of office schedules
• Answered and directed phone calls, responded to emails, and handled inquiries from clients

• Performed regular quality checks on products during various stages of production
• Ensured products met quality standards by conducting visual inspections and tests
• Assisted in the implementation of quality control measures, reducing defects