Aytaj Rufullayeva
Poznan
Summary
Hardworking and motivated professional with several years of experience and record of success in the industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills. I consent to the processing of my personal data in the recruitment process, in accordance with the act on the Protection of Personal Data 29.08.1997r. (Dz. U. nr 233, position.883)
Overview
7
7
years of professional experience
Work History
Coffee Shop Manager
Just Caffee
03.2021 - Current
- Managed daily operations to ensure efficient workflow and customer satisfaction.
- Trained and mentored baristas to enhance service quality and product knowledge.
- Coordinated with suppliers to secure high-quality coffee beans and supplies.
- Oversaw scheduling and staffing to maintain optimal coverage during peak hours.
- Taught staff how to avoid conflicts by anticipating customer needs.
Polish teacher
Oxford College: Department of Education Abroad
09.2018 - Current
- Preparing lesson plans and educating students of all ages and levels.
- Organizing weekly exams for students.
- Collaborated with faculty to integrate Polish language studies into broader educational programs.
Office manager assistant
Sphere Education Center
07.2020 - 08.2021
- Handling student admission, registration, and records.
- Assisting with student inquiries and concerns.
- Managing schedules, meetings, and appointments for staff and administration.
- Recruiting, hiring, and training new staff.
Customer service representative in troubled loan department
Kontakt Home LLC
05.2019 - 06.2020
- Acknowledging and resolving customer complaints
- Answering phone calls and directed them to appropriate personnel.
- Establishing positive relationships with customers through effective communication techniques.
- Collaborating with colleagues in other departments to ensure that all customer needs were met effectively.
- Answering customer inquiries promptly and professionally.
Education
Master's Degree - Intercultural Communication
Adam Mickiewicz University of Poznan
Poznan, Poland10-2025
Bachelor's Degree - Translation (Polish-Azerbaijani)
Baku Slavic University
Baku, Azerbaijan01.2019
Skills
- Microsoft Word (proficient)
- Microsoft Outlook (proficient)
- Microsoft PowerPoint (proficient)
- Microsoft Excel (proficient)
- Corel Draw (proficient)
- Amadeus (proficient)
Additional Information
VOLUNTEERING
[ 01/2019 – 06/2019 ] Baku
Internship at the Republic of Azerbaijan State Committee on Diaspora
* Translating from Azerbaijani to Polish and vice versa.
[ 06/2018 – 06/2018 ] Baku
Formula 1 Azerbaijan Grand Prix
[ 05/2017 – 05/2017 ] Baku
Azerbaijan Islamic Solidarity Games
COMMUNICATION AND INTERPERSONAL SKILLS
Good communication - written and oral skills
Excellent conceptual and analytical skills
Effective interpersonal skills
Working with big teams
Problem solving
Brainstorming new ideas
LANGUAGE SKILLS
Mother tongue(s): Azerbaijani
Other language(s)
Turkish: LISTENING C2 READING C2 WRITING C2 SPOKEN PRODUCTION C2 SPOKEN INTERACTION C2
Polish: LISTENING C1 READING C1 WRITING C1 SPOKEN PRODUCTION C1 SPOKEN INTERACTION C1
English: LISTENING C1 READING C1 WRITING C1 SPOKEN PRODUCTION C1 SPOKEN INTERACTION C1
Russian: LISTENING B2 READING B2 WRITING B2 SPOKEN PRODUCTION B2 SPOKEN INTERACTION B2
Italian: LISTENING B2 READING B2 WRITING B2 SPOKEN PRODUCTION B2 SPOKEN INTERACTION B2
Levels: A1 and A2: Basic user - B1 and B2: Independent user - C1 and C2: Proficient user
Timeline
Coffee Shop Manager
Just Caffee
03.2021 - Current
Office manager assistant
Sphere Education Center
07.2020 - 08.2021
Customer service representative in troubled loan department
Kontakt Home LLC
05.2019 - 06.2020
Polish teacher
Oxford College: Department of Education Abroad
09.2018 - Current
Bachelor's Degree - Translation (Polish-Azerbaijani)
Baku Slavic University
Master's Degree - Intercultural Communication
Adam Mickiewicz University of Poznan
Community Service & Volunteer Work
- Republic of Azerbaijan State Committee on Diaspora, Internship, Baku, Azerbaijan, 2019-01, 2019-06, Translating from Azerbaijani to Polish and vice versa.
- Formula 1 Azerbaijan Grand Prix, Baku, Azerbaijan, 2018-06, 2018-06
- Azerbaijan Islamic Solidarity Games, Baku, Azerbaijan, 2017-05, 2017-05