Accomplished Certification Planning Specialist with a proven track record at Bureau Veritas Group, enhancing operational efficiency and client satisfaction through expert scheduling and budget management. Demonstrates exceptional teamwork, adaptability, and analytical thinking, driving continuous improvement and revenue growth. Skilled in leveraging professional communication and problem-solving abilities to exceed KPIs.
Continued to perform all responsibilities from my former roles, including:
- Complete Application Form and Certification Request Tool with Mandatory Calculator based on client inquiries, and provide proposals accordingly.
- Enter proposals into the Salesforce platform.
- Manage sales documentation.
- Monitor monthly and annual revenue, profit, cash collection, and budget.
- Implement strategies to increase revenue and cash collection.
- Ensure all tasks are performed in line with established KPIs.
Continued to perform all responsibilities from the Junior Planning Specialist roles, including:
- Issue invoices to clients through the Flex program, and send them along with e-invoices and handover documents.
- Prepare final audit report packages, including gathering all necessary documents, revising reports and plans, preparing requests for certificates, drafting certificates, and filling out QHSE Review and Pre-Technical Review lists; handle any revisions needed for rejected reports.
- Send official audit plans to companies at least one month in advance of the audit.
- Prepare contracts for subcontractors and provide finance with all documents for payment.
- Plan training sessions and prepare certificates post-training.
- Communicate with clients to finalize monthly audit schedules in accordance with existing contracts and enter them into the CER Operation program.
- Coordinate with appropriately coded auditors for audits and follow all necessary processes.
- Review audit report packages post-audit, ensuring accuracy before sending them for technical approval; revise reports if any rejections are received.
- Send customer satisfaction surveys to clients, compile and analyze feedback for reporting purposes. - Prepare delivery and acceptance acts based on the invoices provided to clients, and manage related documentation.
I started my career at Bureau Veritas as an intern in the HR department, where I gained hands-on experience in various HR functions. My role involved supporting recruitment process, managing employee records, and assisting with administrative tasks. This short-term experience provided me with a strong foundation in human resources and an understanding of corporate HR Practices.