Ayxan Balaxanlı

- Led the development and execution of strategic tour programs, enhancing overall service quality and client satisfaction.
- Cultivated relationships with travel partners and suppliers to negotiate terms and secure favorable deals.
- Oversaw financial aspects of tour operations, including budgeting, forecasting, and cost control.
- Analyzed market trends and customer feedback to drive improvements and innovation in tour offerings.

• Analyzed daily reports such as occupancy rate report, revenue report, prepared by subordinates.
• Monitored and analyzed front desk performance metrics to identify areas for improvement and optimize service delivery.
• Managed and trained front desk staff, ensuring adherence to service standards and efficient operation.
• Coordinated with other departments to ensure smooth functioning of operations.

• Developed strategies to increase customer satisfaction levels and reduce customer complaints.
• Coordinated with various departments to address guest concerns promptly and maintain smooth hotel operations.
• Led the guest services team, overseeing daily operations to ensure a high level of guest satisfaction.
• Created reports on daily transactions and sales activity for management review.

-Assisted in managing daily restaurant operations, supporting the manager with both administrative and operational tasks.
- Oversaw front-of-house activities, including staff coordination and guest relations.
- Managed inventory tracking and ordering, maintaining optimal stock levels and efficient operations.
- Resolved operational issues promptly, ensuring a smooth and enjoyable dining experience for guests.

• Created customized itineraries based on client preferences and budget.
• Managed reservations for groups of travelers from initial booking through final payment reconciliation.
• Booked international and domestic flights, hotels, car rentals and other travel arrangements for clients.
• Researched hotels and airfare options to best meet client needs and expectations.

• Scheduled appointments for clients and recorded all client data into the system.
• Entered new client data into database systems accurately.
• Managed incoming and outgoing mail, including sorting, distributing, and maintaining records of correspondence.
• Answered phone calls, transferred calls, took messages, and provided information to callers.
• Booked hotel rooms, car rentals, and flights for company trips and conferences.

- Delivered high-quality service by swiftly addressing and resolving guest concerns.
- Efficiently processed check-ins, check-outs, reservations, and payments.
- Addressed guest inquiries and special requests, improving their overall experience.
- Fostered a positive and welcoming atmosphere, enhancing guest satisfaction and encouraging repeat visits.