Azer Agalarov
Front Office Supervisor
Baku
Summary
As a Front Office Supervisor in the hospitality industry, I bring a customer-focused approach and strong leadership skills to ensure exceptional guest experiences. With a passion for delivering outstanding service, I excel in resolving inquiries and enhancing operational efficiency, contributing to a seamless stay for every guest.
Overview
8
8
years of professional experience
Work History
Front Office Supervisor
Old Street Boutique Hotel
02.2022 - Current
- Experienced in leading a team of front desk agents to deliver exceptional guest service, ensuring efficiency and professionalism in daily operations
- Skilled in training new staff members to uphold hotel standards and exceed guest expectations -Proven ability to manage front desk operations effectively, including check-ins/check-outs, reservations, and guest inquiries
- Implemented streamlined processes that improved efficiency and reduced guest waiting times, contributing to enhanced guest satisfaction scores -Adept at handling guest concerns and resolving issues promptly and courteously, maintaining positive relationships and fostering repeat business
- Known for proactive communication and a customer-centric approach that ensures memorable stays for every guest
Customer Service Specialist
Find Express
02.2021 - 02.2022
- Managed key client accounts, ensuring seamless communication and resolving queries promptly to maintain high client satisfaction levels in the logistics and cargo industry
- Proven track record in resolving complex shipping issues, including customs clearance delays and transportation challenges, through effective communication and collaboration with internal teams and external stakeholders
- Collaborated closely with cross-functional teams including logistics, warehouse operations, and sales to ensure seamless handling of customer requests and inquiries, fostering a cohesive work environment focused on delivering exceptional service and meeting customer expectations in the cargo industry
Front Desk Representative
Art Hotel
01.2020 - 02.2021
- Delivered personalized guest services, ensuring a welcoming atmosphere and seamless check-in/check-out experiences, resulting in consistently positive guest feedback and high satisfaction ratings on platforms like TripAdvisor and Booking.com
- Managed front desk operations, including reservations, room assignments, and billing processes, while maintaining accurate guest records and upholding strict confidentiality standards, contributing to efficient daily hotel operations
- Successfully resolved guest concerns and issues, such as room preferences, billing discrepancies, and service complaints, through effective communication and prompt resolution strategies, ensuring a pleasant and memorable stay for guests
Front Office Receptionist
MODERN HOTEL
07.2016 - 12.2019
- Skilled in using Opera for efficient handling of reservations, check-ins, and check-outs, ensuring smooth operations and accurate guest information management -Experienced in utilizing Excel for creating reports, managing guest data, and analyzing trends, contributing to improved operational efficiency and guest satisfaction -Known for effectively resolving guest issues and concerns promptly and courteously, creating a welcoming atmosphere and memorable experiences for hotel guests from check-in to check-out
Education
Bachelor's degree - Tourism and Travel Services Management
Kastamonu University
07.2024
Skills
- Customer Service
- Microsoft Excel
- Opera
- Team Leadership
- Operations Management
- Hospitality Management
- Customer Relationship Management (CRM)
- Hospitality Service
- Conflict Resolution
Languages
Azerbaijani
Bilingual or Proficient (C2)
Russian
Bilingual or Proficient (C2)
English
Advanced (C1)
Turkish
Advanced (C1)
Timeline
Front Office Supervisor
Old Street Boutique Hotel
02.2022 - Current
Customer Service Specialist
Find Express
02.2021 - 02.2022
Front Desk Representative
Art Hotel
01.2020 - 02.2021
Front Office Receptionist
MODERN HOTEL
07.2016 - 12.2019
Bachelor's degree - Tourism and Travel Services Management
Kastamonu University
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