Marriott Reservations, Revenue & Sales tools
Azer Atamoglanov
Hospitality Reservations Expert
Baku, Azerbaijan
Summary
Professional reservations expert with strong background in customer service and hospitality management. Skilled in optimizing booking systems, managing team dynamics, and ensuring high customer satisfaction. Reliable and adaptable, known for fostering collaboration and consistently delivering results. Efficient in using reservation software, handling guest inquiries, and coordinating with various departments to meet changing needs.
Overview
18
18
years of professional experience
12
12
Certifications
4
4
Languages
Work History
Central Reservations Manager
TABIA Group
07.2023 - Current
- Managed a team of 20 reservation agents and supervisors, ensuring high-quality service and accurate bookings.
- Conducted regular audits of reservation records, maintaining accuracy, and reducing discrepancies by creating a checklist.
- Streamlined reservation processes for increased efficiency and improved guest experience.
- Developed policies and procedures for the reservations department, ensuring consistency and adherence to brand standards.
- Implemented training programs for reservation agents, improving their skills and enhancing overall performance.
- Acted as a liaison between reservations and other hotel departments, ensuring seamless communication and efficient problem resolution.
- Monitored customer reviews and feedback to maintain satisfaction and provide superior customer service.
- Worked closely with front desk to achieve full occupancy of property.
- Generated and reported performance metrics to management to inform decision-making.
- Defined clear targets and objectives and communicated to other team members.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Recruited, interviewed and hired employees and implemented training program to promote positive feedback and engagement.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Contributed innovative ideas to improve reservation management software functionality based on user experiences.
- Collaborated with revenue, sales and marketing teams to optimize revenue through strategic pricing strategies.
Central Reservations Manager
Absheron Hotel Group
06.2019 - 06.2023
- Managing the big Reservations team within the organization.
- Holding on-job training in the required fields.
- Taking care of the issues and challenges by getting involved in, helping to solve them personally.
- Focusing on the Company goals on Guest Review, Response Time, Call Queries and queues
- Improve the weaknesses of the team, Guest Satisfaction and Engagement ratio
- Coaching and counselling of the team.
- Leading and motivating the team.
- Encourage and motivate associates to perform their best, take responsibility for tasks and assignments, make decisions and provide input on possible improvements.
- Ensure that associates are trained on company core values, job roles, responsibilities, and technical and service aspects of the job.
Assistant Central Reservations Manager
Absheron Hotel Group
06.2017 - 06.2019
- Taking care of the issues and challenges by getting involved in, helping to solve them personally.
- Encourage and motivate associates to perform their best, take responsibility for tasks and assignments, make decisions and provide input on possible improvements.
- Ensure that associates are trained on company core values, job roles, responsibilities, and technical and service aspects of the job.
Sales Executive
Park Inn by Radisson Baku Hotel
01.2017 - 05.2017
- Organizing sales calls and sales visits.
- Demonstrating and presenting products.
- Establishing new business.
- Maintaining accurate records.
- Attending exhibitions, conferences and meetings.
- Reviewing sales performance.
- Negotiating contracts and packages.
Reservation Agent
JW Marriott Absheron Baku Hotel
12.2012 - 01.2017
- Coordinate tasks and work with other departments to ensure that the department runs efficiently.
- Serve as a departmental role model or mentor by working alongside employees to perform technical or functional job duties.
- Assign and ensure work tasks are completed on time and that they meet appropriate quality standards.
- Respond to any challenges found for accommodating rooming requests by communicating with guests or group contact, Sales Department, or Front Desk.
- Oversee accuracy of room blocks and reservations.
Assistant Manager
ALDO Shoes & Accessories – Retail Group Azerbaijan
09.2011 - 06.2012
- Developed strong working relationships with staff, fostering a positive work environment.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Cashier
Okaidi Azerbaijan – Sabah Group LLC
09.2010 - 09.2011
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Built relationships with customers to encourage repeat business.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Assisted customers with returns, refunds and resolving transaction issues.
Customer Services Coordinator
C'est Bon Azerbaijan
06.2007 - 05.2009
- Mentored junior team members, fostering a positive work environment and boosting overall team performance.
- Coordinated logistics for customer orders.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Developed relationships with key clients, fostering loyalty and repeat business through personalized attention and support.
- Coordinated order processing, shipping, and delivery schedules to ensure timely delivery of products to customers.
Education
Bachelor of Arts - Economy And Law | International Law
Baku Business University
Baku, Azerbaijan 04.2001 -
Skills
Customer service
Time management
Customer satisfaction
Staff training and development
Research and analysis
Team Training
Report generation
Reservations management
Revenue management
Reservation software proficiency
Call control
Teamwork
Positive attitude
Team leadership
Talent acquisition
Customer relations
Decision-making
Self motivation
Multitasking
Software
Opera PMS
OTA extranets (Expedia, Bookingcom, Agoda and etc
TravelClick/Amadeus Portal
3CX Phone System
Certification
Fine Tuning | JW Symphony of Service
Interests
Music
Sport
Guitar
Books
Movies
Languages
Timeline
Mind Mapping Mastery
04-2025
The Science of Leadership
06-2024
Customer Service Culture & Sales Skills over the Phone
01-2024
Central Reservations Manager
TABIA Group
07.2023 - Current
Revenue Management Skills Training - RMST
11-2022
Hosting-Make it your craft
02-2021
Supervisory Skill Builders
04-2020
Hospitality Manager: Leadership
04-2020
Central Reservations Manager
Absheron Hotel Group
06.2019 - 06.2023
Signature Luxury Sales Training
09-2018
Train the Trainer
10-2017
Assistant Central Reservations Manager
Absheron Hotel Group
06.2017 - 06.2019
Sales Executive
Park Inn by Radisson Baku Hotel
01.2017 - 05.2017
Perfect Call Certificate
07-2014
Perfect Pitch | JW Symphony of Service
06-2013
Fine Tuning | JW Symphony of Service
05-2013
Reservation Agent
JW Marriott Absheron Baku Hotel
12.2012 - 01.2017
Assistant Manager
ALDO Shoes & Accessories – Retail Group Azerbaijan
09.2011 - 06.2012
Cashier
Okaidi Azerbaijan – Sabah Group LLC
09.2010 - 09.2011
Customer Services Coordinator
C'est Bon Azerbaijan
06.2007 - 05.2009
Bachelor of Arts - Economy And Law | International Law
Baku Business University
04.2001 -
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